Part-Time Women’s Shelter Outreach Worker; Intake

JOB POSTING

Tk’emlúps te Secwépemc (TteS) is a fast‑growing vibrant organization committed to the development and progress of its Band Members and Community. As such, the TteS invites applications from qualified, highly motivated and dynamic individuals to fill the following position.

The Shelter Outreach Worker will provide safe, emergency accommodation, support, agency support, and information for women and children escaping relationship violence. The Shelter Outreach Worker is part of a supportive, emergency case management/shelter team working in cooperation with the Manager. Job duties and responsibilities center on responding to the needs of women and their children seeking or receiving safe shelter; ensuring protection of the confidentiality of the tenants;

and ensuring the safe, orderly operation of the house while linking tenants with organizations that are part of their case management plan.

The purpose of this position is to assist TteS Women’s Shelter tenants (including LGBTQ2+, women, children, families, and tenants) create a safe, healthy, and caring environment free of neglect, abuse, and exploitation in community. This position is responsible for providing consultative social work services of a general nature to clients and families to enhance the lives of the TteS members within the shelter and community.

Shelter Outreach Worker’s will provide crucial support and connections within and outside the shelter environment focusing on engagement and relationship building, assessing needs, connecting to services, advocacy, crisis intervention, follow‑up and aftercare, cultural sensitivity and inclusion.

Some of the key responsibilities include:

• assessment of client risk and safety planning
• support to clients on an individual and/or group basis
• assists and supports clients to understand the issues of abuse and coaches towards personal goals
• promote public awareness of program and liaise with community service providers to coordinate service provision

• Manage an active caseload of clients, developing individualized care plans that address their unique needs.
• Create, implement, and regularly update care plans for each client, ensuring they receive appropriate services, including housing, counselling, legal aid, and childcare.

• Respond swiftly and effectively to crisis situations involving tenants, providing both immediate support and long‑term solutions.
• Successfully resolve crisis situations on‑site without requiring external escalation, documenting all incidents for follow‑up.

• Work with counselors, healthcare providers, and other professionals to coordinate comprehensive wrap‑around services for clients.
• Organize regular case management meetings and facilitate cross‑functional collaboration to address client issues, with updates on client progress.

• Ensure services are delivered in a culturally appropriate manner, incorporating Indigenous knowledge and practices.
• Facilitate cultural programming (e.g., healing circles, teachings from elders) in the shelter, with at least one cultural activity per month.

• Maintain strict confidentiality regarding all client information, ensuring privacy standards are upheld.

• Maintain accurate and timely documentation of all client interactions, case notes, incident reports, and service delivery.
• Submit updated case files within 24 hours of client interactions and ensure all documentation is audit‑ready.

• Continuously improve skills and knowledge through participation in professional development and training.
• Complete at least four professional development sessions per year, focusing on areas like trauma‑informed care, cultural sensitivity, and crisis intervention.

• Engage with external stakeholders such as community organizations,…