Patient Service Centre Assistant Job Kamloops area,BC Canada,Healthcare

Improve lives. Love your job. Grow your career.

At Life Labs, we are focused on our vision of building a healthier Canada! We are the largest community diagnostics laboratory in Canada with over 382 collection centres, 16 laboratories and service over 20 million patients each year.

Caring, Agile, Customer Driven, One Team - We live our values every day in what we do to help our patients and healthcare providers. With over 6,000 employees, we all make a difference and that’s why our people are so important to us.

This is an exciting time to join our Life Labs team, grow your career with us and support numerous business initiatives, innovations, best practices, and business development opportunities. Life Labs is currently looking for a Patient Service Centre Assistant to join our team in Kamloops, BC.

As a Patient Service Centre Assistant, you are responsible for safe, accurate and efficient collection of patient information from the initial greeting of the patient to the accurate data entry of patient information to ensure smooth specimen collection process and proper patient flow in and out of the centre. You will also perform other duties related to keeping the PSC in operational order.

This is a part-time regular role working 20-37.5 hours per week with flexible shifts.

We are looking for an applicant who has great customer service skills and is able to multitask and keep the flow of the patients coming into the service center.

The applicant must be able to get to any of our 4 locations in Kamloops. As this will be a Float role for support at any of the sites. Shifts may be scheduled at any of the locations. Shifts and times may vary any where between 645am to 4:30pm guaranteed a minimum of 20-37.5hrs per week.

Accountabilities
:

Greet patients upon arrival at the lab, review requisitions for accuracy, request information as required from patients, determine if patients have followed necessary test preparation protocol prior to specimen collection and provide instruction to patients regarding the specimen collection process.

Accurately enter computer required patient demographics, requisition information and any additional information related to the processing of test results.

Accept and reconcile patient specimen drop-offs

Cash collection and reconciliation for uninsured testing.

Print and deliver reports to physician offices if required.

Maintain adequate stock of supplies for specimen collection and preparation.

Prepare personal time sheets, maintain manuals and other related files.

Perform all assigned activities according to current Life Labs Policies and Procedures including equipment maintenance, quality control, SPP, etc.

Assist in problem solving related to workflow and PSC organization and provide input, as required, at team meetings.

Stay informed and comply with all safety regulations as they relate to the PSC environment (i.e., WHMIS, TDG, Life Labs Safety manual, Infection Control).

The right person for this role will be focused on great customer/patient service.
Other requirements include
:

High school graduate or equivalent experience.

Good computer skills with a minimum typing speed of 40 wpm.

Excellent communication skills.

Ability to maintain the strictest standards of patient privacy and confidentiality.

Demonstrated ability to work independently and as part of a team.

Demonstrated strong customer service skills when dealing with clients and doctors and other contacts especially in stressful situations.

Knowledge of Intr Lab is an asset.

Ready to make a difference? Apply today!

This is an in-person role.

Hiring Range: 22.74‬ - 22.74

The hiring range has been established, however, the final salary recommendation will be determined based off the level of experience, education requirement, external market conditions and internal equity.

Employee Benefits:

In this position, you will be eligible to participate Life Labs’ group benefits plan which is available to Life Labs employees in accordance with the terms and conditions of those plans.

Retirement Savings Plan:

The Life Labs plans provide members with an easy way to save for retirement. By participating in the plan, you receive contributions made to…


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