Leasing Consultant - Affinity at Kalispell

Overview

Axis Residential is a forward-thinking property management organization, part of Inland Group – a vertically integrated real estate developer, contractor, and operator of multifamily and senior housing communities. The organization emphasizes a relational and entrepreneurial culture and is focused on excellence in its work and the well-being and success of its people.

The Position: We are hiring for a people-focused Leasing Consultant for our new 55 and older active adult community – Affinity ough relationship selling, the Leasing Consultant will drive occupancy of the community to meet short-term and long-term leasing goals. You will build strong rapport with prospective and current residents.

• Practice professional and relational leasing techniques by connecting with prospective residents through phone calls, emails, walk-ins, and appointments.
• Receive inbound inquiries while gathering information to build relationships and curate a personalized Affinity experience.
• Ensure complete and accurate prospect information is collected, entered, and updated in the sales management system.
• Conduct individualized tours based on each prospect’s needs and interests, utilizing staff, ambassadors, and scheduled tour times.
• Perform daily prospect follow-up in line with Affinity expectations and standards through calls, next steps, emails, notes, etc.
• Coordinate depositor-related follow-up and engagement.
• Maintain a community culture focused on enhancing residents’ quality of life with excellent customer service and a supportive home environment.
• Support the community by hosting and participating in onsite events for residents and prospects.
• Build meaningful strategic partnerships with local businesses, service providers, and senior housing communities.
• Coordinate and participate in offsite sales and marketing events for potential residents and strategic partners.
• Use on-site property management software to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture demographic information.
• Execute marketing activities and events to drive traffic to the property, including prospect-facing events, referrals, outreach, online and social media marketing, and other property-specific plans.
• Ensure all online advertisements and postings are accurate and up to date.
• Evaluate and monitor competitors quarterly to understand the market landscape.
• Complete and maintain documents for resident and property files, including background/credit checks and liability insurance.
• Observe the condition of grounds, buildings, and model homes and report maintenance needs to the Community Director.
• Comply with company policies/procedures and Fair Housing Laws.

A relational and influential Leasing Consultant who can build strong rapport and engage with prospective and current residents, while working cohesively with the team.

• Must be a team player who adopts a “we over me” approach to relationships.
• Determined, ambitious, and self-motivated.
• Excellent customer service and interpersonal skills.
• Preferred experience in residential property management, retail, sales, or customer service.
• Excellent communication skills; proficient in English (speaking, reading, writing).
• Strong computer skills, including MS Office, property management software (e.g., Yardi, On-Site), and CRM solutions.
• Willingness to work evenings and weekends as necessary.
• High School diploma or equivalency.
• Valid driver’s license and insured, operable vehicle.

• Competitive pay, based on experience.
• Monthly lease-up bonus incentive.
• Annual performance review with potential merit increase.
• Medical, Dental, & Vision insurance - with 100% employer-paid monthly premiums for associates.
• Flexible Spending Accounts for healthcare and dependent care.
• Disability, AD&D, and Life insurance.
• 401(k) with 3% company contribution.
• Accrued vacation time, sick pay, 12 paid holidays per year, personal day, and paid volunteer day.
• Employee Assistance Program.
• Charitable giving program and community involvement.

• Sitting: 3-7 hours/day.
• Walking: 1-3 hours/day.
• Climbing: 0-3…