Sr. Client Manager | Part Time

Sr. Client Experience Manager | Part Time

Join Paradox Insurance Agency as a Sr. Client Experience Manager. At Paradox Insurance Agency, we are passionate, driven individuals dedicated to making a difference in our clients' lives. We believe that the best people craft the best companies, and we are committed to finding those individuals to shape our future. Our work is about solving real problems, easing client challenges, and reducing friction points to deliver a seamless and spectacular client experience.

If you are someone who thrives in a dynamic environment, loves to learn, and is one of the most charismatic and engaging individuals in any room, we’re excited to talk to you about becoming part of our future.

Paradox Insurance Agency is where your drive meets opportunity, crafting a career that’s as rewarding as it is impactful. Join us and help shape the future of insurance!

• Foster exceptional client relationships and ensure that our service delivery aligns perfectly with client needs
• Serve as the primary liaison for all client inquiries and requests, ensuring prompt and satisfactory responses
• Handle insurance tasks ranging from the essentials, like issuing auto  and processing endorsements, to the complex, such as pre‑renewal contact, remarketing existing accounts, and working with underwriters to ensure renewal and placement
• Aid in the preparation and management of new and renewal insurance applications
• Create premium finance agreements, proposals, and other client‑facing communications
• Assess and address client coverage needs at renewal or during significant changes, providing strategic advice
• Ensure policies meet requirements for issuing certificates and other client needs
• Maintain impeccable data integrity in our agency management system by adhering to established workflows

• A humble, coachable attitude coupled with high interpersonal skills, resilience, and grit
• A natural inclination towards continuous improvement and problem‑solving
• Ability to engage and build relationships effortlessly, whether in a coffee shop line or a crowded room
• Confident communication skills to effectively interact with clients at all levels, from the janitor to the executive
• Self‑driven and results‑oriented demeanor
• Possess a Property & Casualty license

• While some college credit is advantageous, it’s not required
• Two or more years in a client‑facing insurance role, with a track record of managing client relationships and expectations
• Demonstrated strong organizational skills

Ready to take the next step in your career? Submit your resume and a cover letter explaining why you are the perfect fit for the Client Experience Manager role.

Location:

Kalispell, MT