Hotel Front Desk Attendant

Overview

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. Weekends are required, and this is for a 3-11 pm shift.

You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Mitigate customer complaints as needed
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Connect with the housekeeping department to ensure guest accommodations are ready
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date

• 1+ year of hotel industry experience or related job preferred
• Well-versed in taking telephone calls and handling stressful situations
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• High school graduate, GED recipient, or equivalent
• Exhibits working knowledge of Microsoft Office and reservation management systems

$18 hourly

The My Place Hotel in Kalispell is an extended-stay hotel property that focuses on year-round high occupancy with both off-season extended-stay guests and leisure guests during the peak season. A fun work atmosphere combined with a great group of teammates who do everything they can to ensure each guest has a great experience from check-in to check-out.