Software Customer Service Manager - VESTA

Employer Industry: Technology and Public Safety Solutions

• Salary up to $115,000
• Incentive bonus plans to reward performance
• Comprehensive medical, dental, and vision benefits
• Generous paid time off packages and 10 paid holidays
• Opportunity for career advancement within a supportive and community-focused culture
• Flexibility to work remotely

• Collaborate with Sales, Product, Engineering, Deployment, and CMSO Support teams throughout the customer engagement process
• Manage execution of service agreements, field resource deployment, and escalation management
• Ensure adherence to best practices within the customer's environment and deliver consistent service levels
• Maintain awareness of complex service matters, reporting on technical performance and service requests
• Build and maintain relationships with customers, serving as their trusted technical advisor

• High School diploma, Bachelor's Degree, or 3+ years of experience in Technical Customer Support or a Public Safety environment
• Ability to obtain background clearance as required by government customers
• Legal authorization to work in the U.S. indefinitely
• Strong verbal and written communication skills
• Exceptional interpersonal and organizational skills with the ability to manage multiple tasks

• 3+ years of Customer Service/Support experience
• Familiarity with Motorola Solutions products, especially VESTA 9-1-1
• Understanding of Service Now ticketing tools and the Google software suite
• Strong determination and ownership in resolving customer issues
• Proven ability to maintain a positive attitude in high-stress situations

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