Customer Service Representative

Benefits

• 401(k) matching
• Bonus based on performance
• Health insurance
• Paid time off

Customer Service Representative (CSR)

Location:

Kalispell, MT

Company:
Aire Serv of Kalispell

Employment Type:

Full-Time

Aire Serv of Kalispell is a locally trusted HVAC company dedicated to delivering high-quality heating and cooling services with professionalism and care. We value teamwork, integrity, and exceptional customer service.

We are looking for a motivated and customer-focused individual to join our team as a Customer Service Representative. This role is essential to ensuring our customers receive timely, friendly, and efficient service from the first phone call to job completion.

• Handle incoming calls and respond to customer inquiries using approved Aire Serv scripts
• Schedule appointments for service, maintenance, and installations
• Make outbound calls using Aire Serv scripts to follow up with customers and confirm appointments
• Return customer calls promptly to ensure satisfaction and resolve any concerns
• Perform marketing and sales functions to promote additional services and earn new business
• Maintain accurate customer records and job details in our system
• Coordinate with technicians and management to ensure smooth service delivery
• Perform other duties as needed, which may include cross-training in related positions to support office operations

• Administrative experience preferred
• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive attitude and a team player who can also work independently
• General computer knowledge, including Microsoft Office
• Typing skills are a plus

• Compensation based on applicant experience
• Bonuses and commission pay available
• Paid time off and holidays
• Health benefits
• Opportunities for advancement

Supportive and professional work environment