Service Technician

Service Technician I

Join to apply for the Service Technician I role at Securitas Technology
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This range is provided by Securitas Technology. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$16.83/hr - $32.00/hr

Securitas Technology, part of Securitas, is a world‑leading provider of integrated security solutions that protect, connect, and optimise businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. Our service teams are responsible for providing service on Securitas Technology products at client sites, offering post‑installation support and special project work when needed.

We offer clients a full portfolio of video, access, intrusion, fire and integrated systems and services.

• Respond to trouble tickets to ensure application uptime and system performance.
• Work individually and as a team to diagnose and resolve application issues.
• Execute preventative maintenance tasks to maximize application availability and identify system faults.
• Perform routine configuration changes (user permissions, application configuration, etc.).
• Document all system modifications through a digital change control tracking system.
• Produce quality technical documentation describing the conceptual and quantitative facets of system deployment, intended for both a technical and non‑technical audience.
• Perform pre‑deployment end‑to‑end testing of all upgrades and major modifications.
• Perform on‑site installations of software upgrades and major modifications.

• High School diploma required or equivalent.
• Experience installing and troubleshooting low voltage equipment.
• Strong working knowledge of commercial access control, CCTV, burglary alarm, intrusion systems, and fire alarms.
• Fire alarm experience:
  • Bosch, Silent Knight highly preferred.
  • Simplex, Notifier, Edwards, Siemens, or other commercial fire systems a plus.
• NICET certification or State Fire License preferred.
• ESA Certified Alarm Technician preferred.
• NTS Certified Service Technician preferred.
• Working knowledge of network communications and IP addressing.
• Certifications in enterprise‑grade CCTV, Access Control a plus.
• Strong working knowledge of Microsoft Office.
• Strong written and verbal communication skills.
• Excellent problem‑solving and analytical skills.
• Excellent time‑management skills.
• Positive attitude and strong work ethic.

• Paid company training.
• Medical, Dental, Vision, and Life Insurance.
• 401(k) with 60% match up to 6% of salary.
• Paid vacation, holiday, and sick time.
• Educational Assistance.
• Exceptional growth opportunities.
• Company vehicle, laptop, and cell phone provided.
• Wide variety of employee discounts on travel, equipment, and more!

Entry level

Full‑time

Information Technology

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.