General Manager

Are you a dynamic leader with a passion for brightening guests’ days through enthusiastic tanning and wellness experiences? Do you thrive in a fast-paced environment where your leadership directly impacts success?

Island Heat has established itself as Southwest Michigan’s premier tanning and wellness destination. We are a small chain of salons, but have still maintained a family atmosphere. We thrive on creating memorable guest experiences and staying on the cutting edge of our industry. We offer modern equipment and products so that our guests achieve the look they desire and the feeling they deserve.

As we continue to grow and evolve, we are searching for a General Manager to join our leadership team to help us reach new heights.

This is an incredible opportunity to grow your skills, improve our processes, and contribute to the future of our company. We value enthusiasm, positivity, creativity, and initiative. If this is you, then we want to hear from you!

THE OPPORTUNITY:

As our General Manager, you will play a crucial role in the day-to-day operations and sales directives across five salon locations. Your responsibilities will include:

• You’ll be a visible and engaging leader on the floor, mentoring, training, developing, and motivating our Managers and staff.
• Collaborate with store management to identify staff members with strong leadership potential and the desire to grow with the company.
• You will guide them to achieve their sales goals, provide top-notch customer service, and create a positive work environment that aligns with our brand and training methods.
• Organize team activities to promote team culture.

• Lead and anticipate staffing needs at each location.
• Recruiting, interviewing, and training support.

• Follow direction from corporate to drive company goals and marketing initiatives.
• Lead 3 corporate trainings per year.
• Travel to stores for 1 on 1 coaching.
• Participate in 2 store meetings a month.
• Lead and attend regional trainings.
• Analyze and present monthly growth strategies and sales outcomes.
• Audit past sales transactions to identify and correct any improper sales techniques to ensure accuracy.
• Verify payroll and submit accurately and on time.
• Accurately compile and submit monthly commission and incentive information.
• Review Store schedules to ensure labor hours are met and coverage is adequate to meet service levels.
• Stay informed of maintenance issues in stores and follow up with maintenance
• Make sure our high cleanliness standards are met.
• Assist managers with ensuring cash handling is accurate and deposits submitted on time.
• Identify areas of improvement in the company regarding sales and operations.

• Professional demeanor and appearance.
• Strong attention to detail.
• Adaptability and flexibility with challenges to keep things running smoothly.
• Proficient in math, written, and verbal communication.
• Thorough understanding of company policies, goals, and standards.
• In a managers absence, you’ll assume full responsibility of the location operations.

• Bachelors degree in business administration, management, or related field preferred; or 2 years of related industry or retail experience
• Minimum of 2 years management experience, or at least 1 year of Island Heat Management Experience
• Flexibility to work a 40 hour week, including possible nights, weekends, and travel.
• Top-Notch customer service skills with a genuine passion for our guests
• Proven track record in both personal sales abilities and ability to teach sales
• Reliable and punctual
• A positive attitude, a strong work ethic, and a desire to continuously learn and grow

• Flexible Schedule
• Major Holidays Off
• Enhance your lifestyle with free tanning and wellness services
• Grow your skills in a role that will be both challenging and rewarding

• Be part of a passionate and supportive team. Work directly with founders/owners of the company.
• Opportunity for significant professional growth. Know you contribute directly to the success of a loved and growing local chain of salons.
• The chance to make a real impact growing and developing a motivated team of Managers.

• If the above excites, inspires, and speaks to your abilities, we invite you to apply!