Residential Services Supervisor

SUMMARY

Manages and oversees the day-to-day operations of Residential Programs (Glen’s House and Gail’s Houses). Supervises, trains and coordinates activities of all staff. Works with Clinical supervisor to support implementation of evidence-based models. Assists the program manager in hiring recommendations and disciplinary. Assures contract and licensing compliance and produces desired outcomes.

• Provides direction, support, and training to assigned staff, including Direct Care Staff, Specialist.
• Assists in the development, training of staff and implementation of treatment curriculum.
• Manages and oversees day to day operation of specific Program components, including crisis resolution; scheduling staff; collateral relationships; required recordkeeping and documentation, worker, and client safety.
• Duties include facility oversight and coordination with facility manager, food purchase and preparation, scheduling use of other facilities.
• Ensures all licensing requirements are met.
• On call responsibilities related to staff support and consultation.
• Interviews potential staff; makes hiring/termination recommendations in consultation with the program manager.
• Identifies and solves program concerns in the maintenance of standards and licensing regulations and maintains awareness of and solutions for inter-unit and inter-organizational issues.
• Must be able to fill in when shifts are not filled.
• Ability to work some evening and weekends to provide support on each shift.
• Participates as a member of the Agency's Management Team.
• Perform other job-related duties as assigned.

Directly supervises program staff. This includes direct care staff, specialists, and other assigned staff.

• Minimum bachelor’s degree. Preferred master’s degree in a mental health-related field from an accredited school.
• Three to five years related professional experience and/or training or equivalent combination of education and experience.
• Individual with specialized and three to five years of experience in the examination, evaluation and treatment of minors and their families.
• Prior supervisory experience preferred. Lived experience with behavioral health issues is desired.