Dir Security; KAL

The Director of Security provides strategic leadership, operational oversight, and administrative direction for the hospital-based Security department. This role is responsible for ensuring a safe and secure environment for patients, visitors, associates, and medical staff while aligning operations with the organizational mission, values, regulatory requirements, and Michigan law.

• MISSION:
  We deliver outstanding care, inspire health, and connect with heart.
• VALUES:
  Trust. Respect. Integrity. Compassion.
• SERVICE GOALS:
  Personally connect. Keep everyone informed. Be on their team.

• Direct and manage daily operations of the Security department to ensure effective, compliant, and responsive services.
• Lead, coach, and develop Security Officers including hiring, scheduling, performance evaluation, and discipline.
• Ensure appropriate staffing levels, including oversight of schedules, holidays, and coverage needs.
• Oversee departmental training programs to ensure competency, readiness, and compliance with hospital and regulatory standards.
• Manage departmental equipment and ensure personnel are properly trained and equipped.
• Develop, manage, and monitor departmental operating budgets; identify and correct variances.

• Ensure high-quality customer service and timely resolution of security-related concerns or complaints.
• Conduct regular tours of hospital facilities and grounds to identify risks and improvement opportunities.
• Ensure officer rounds, reports, and activity logs are completed accurately and timely.
• Review incident reports and oversee investigations related to theft, loss, injuries, or security incidents.
• Serve as a liaison with regulatory agencies, accreditation bodies, and public safety partners.

• Ensure department operations comply with Michigan law, healthcare regulations, and accreditation standards.
• Demonstrate working knowledge of Michigan criminal law, arrest authority, and hospital-based law enforcement practices.
• Provide leadership and guidance related to behavioral health encounters, including protective custody under Michigan’s Mental Health Code (PA 330).
• Collaborate with clinical leadership, risk management, and administration on safety, emergency response, and behavioral health matters.

• Serve as a security and public safety resource for all hospital facilities.
• Build and maintain strong working relationships with hospital leaders and external partners.
• Participate on hospital committees and interdisciplinary teams as assigned.
• Support organizational performance improvement, cost containment, and innovation initiatives.
• Promote a culture of accountability, collaboration, continuous improvement, and professionalism.

• Drives Results
• Customer Focus
• Instills Trust
• Collaborates Effectively

• Provide operational oversight for associate badging, including access control coordination, badge issuance standards, and compliance with security policies.
• Oversee mailroom operations, ensuring secure, timely, and efficient handling of internal and external mail and deliveries.
• Manage Kalamazoo operator services, ensuring appropriate staffing, training, professionalism, and customer service standards.
• Ensure these functions are aligned with Beacon policies, regulatory requirements, and service expectations.
• Collaborate with Facilities, IT, Human Resources, and clinical leadership to support operational continuity and access needs.

Associate complies with the following organizational requirements:

• Attends and participates in department meetings and is accountable for all information shared.
• Completes mandatory education, annual competencies and department specific education within established time frames.
• Completes annual employee health requirements within established time frames.
• Maintains license/certification, registration in good standing throughout fiscal year.
• Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by…