Public Services Supervisor-Water Distribution

Incumbents are responsible for assisting in the planning and implementation of activities involved in a functional area of Public Services or City department.

The Public Services Supervisor is the first level of a two-level Public Services Supervisor series. The Public Services Supervisor is distinguished from the Senior Public Services Supervisor which is responsible for overseeing the planning, coordination, and implementation of activities involved in a functional area of Public Services or City department.

• Supervises and evaluates personnel to include: planning, scheduling, and prioritizing work assignments and service orders; reviewing field work performed; establishing, modifying, and evaluating employee performance and safety standards; motivating and training personnel; and, resolving personnel issues;
• Schedules installation, repair, and maintenance of Public Services equipment and services to include: preparing and reviewing plans, work orders, records, and detailed diagrams; checking availability and ordering parts; meeting with developers, utility stakeholders, and vendors; and, inspecting job progress;
• Assists in the coordination of special projects, programs, and services to include: preparing plans; coordinating personnel; attending meetings; providing assistance and advice to parties involved;
• Performs record keeping duties and prepares paperwork including time-sheets, work orders, service requests, daily production reports, weekly accomplishments, damage reports, and employee performance reviews;
• Investigates and answers customer inquiries and complaints by gathering facts, providing explanations and solutions, and distributing information;
• Conducts inventory checks, monitors inventory levels, and prepares orders for supplies and equipment;
• Assists in the planning, development, and implementation of activities involved in a functional area of Public Services or City department which includes: determining long-term needs; maximizing return for dollars spent; and, ensuring equitable billing to all customers based upon properly metered accounts;
• Assists in the preparation and monitoring of annual budget by assessing needs of the department and available funding;
• Establishes and monitors cash handling procedures by verifying daily cash activity, conducting random transactional audits, and determining areas of improved efficiencies;
• Performs other duties of a similar nature or level.

Knowledge of:

• Plumbing practices;
• Hydraulics;
• Meter design and function;
• Safety rules, regulations, practices, and procedures;
• Trenching and shoring techniques;
• Water disinfecting techniques;
• Sanitary and storm systems;
• Leaf collection;
• Asphalt applications and mix designs;
• Union contracts;
• City and departmental policies and procedures;
• Maintenance, construction, and repair techniques;
• Commercial and residential water service connections;
• Engineering;
• Billing and collection procedures;
• Utility operations;
• Public relations;
• Winter Maintenance Operations;
• Snow & Ice Removal;
• Snow plowing.

Skill in:

• Typing
• Using computers and software applications;
• Reading maps and blue prints;
• Operating and using required equipment;
• Performing calculations;
• Gathering, analyzing, and interpreting data;
• Maintaining inventory;
• Maintaining records;
• Welding;
• Maintaining streets, concrete,
• Reviewing and planning projects;
• Preparing reports;
• Troubleshooting complex problems;
• Planning, developing, and implementing programs and work schedules;
  Supervising and evaluating employees;
• Preparing and monitoring annual budget;
• Interpreting plans and specifications;
• Installing, maintaining, and repairing equipment;
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

• High School Diploma or General Equivalency Degree (G.E.D.), up to one year of specialized or technical training beyond High School in field related to area of responsibility;
• Three years of progressively responsible supervisory and related work experience;
• State of Michigan S-4 Certification;
• Possession of a valid motor vehicle operator's license issued by the State of Michigan and certified driver's license (CDL) "B" endorsement with air brakes;
• Confined Space Certification;
• Hazwoper Certification;
• EPA Certification, Section 608 type #2 ;
• State of Michigan Mechanics Certification;
• Or any equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

The City of Kalamazoo is an Equal Opportunity Employer. We are committed to creating a diverse, equitable and inclusive organization where different perspectives and experiences are welcomed and encouraged. Studies have shown that women and people of color, are less likely to apply for jobs unless they meet all of the qualifications listed. The City of Kalamazoo is most interested in finding the best candidate for the job, and that candidate may be one from a less traditional…