District Manager; Retail Operations

Goodwill Industries of Southwestern Michigan

JOB DESCRIPTION – District Manager

Position title:

District Manager

Classification:
Professional

Reports to and Supervised by: VP of Retail Operations

WHY WORK FOR GOODWILL?

Ready for a career with impact? Goodwill Industries of Southwestern Michigan (Goodwill SWMI) gives you the opportunity to have influence in your local community while building your professional skills. Goodwill SWMI is a complex enterprise offering a wide range of career opportunities. Our organization rewards creativity and innovation, while offering competitive pay and a comprehensive benefits package. Our team members enjoy a unique work environment that is professional, fast paced and fulfilling.

ABOUT OUR ORGANIZATION

Goodwill SWMI is a 501(c)(3) nonprofit organization headquartered in Kalamazoo, Michigan. Our 250 dedicated team members help achieve our mission of improving the community by providing employment, education, training, and support services tailored to individual needs across a six-county territory. At Goodwill SWMI, the work we do is effective in the lives of the individuals we serve and, in turn, in the communities in which we live.

Goodwill SWMI manages ten retail stores (with attached, attended donation centers and one stand-alone donation center), Contract Manufacturing Operations as well as Custodial & Janitorial business units. These business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources.

Our organization’s values shape our culture and guide our interactions with program participants, customers, community, and one another. Our shared commitment to Living the Mission;
Promoting Teamwork;
Driving Collaboration;
Taking Responsibility for our Actions and Behaviors;
Respecting and Appreciating Others is what makes us successful and inspires all that we do.

The District manager will effectively manage and supervise a group of fast-paced retail stores and donation centers, ensuring their smooth and efficient operation. This role involves leading store managers and their teams to achieve business goals, maintain high standards of customer service, and optimize operational efficiency. The District Manager will also focus on driving sales growth, managing inventory, controlling expenses, and maintaining a safe and productive environment.

By fostering a positive work culture and aligning store operations with corporate objectives, the District Manager will help enhance the customer experience, support the community, and contribute to the overall success of the company. This position reports to the Vice President of Retail Operations.

• Recruit, hire, develop, supervise, and hold direct reports accountable to company policies and performance expectations.
• Oversee the efficient operation of multiple fast-paced retail stores and attended donation centers.
• Manage and motivate teams to ensure operational efficiency across all locations.
• Monitor sales performance, control expenses, and drive profitability for each location.
• Provide clear reports to upper management and maintain open communication with store teams.
• Solve problems and make decisions to address operational issues and ensure exceptional customer service.
• Demonstrate adaptability, time management, and the ability to prioritize tasks across multiple locations.

• High school diploma or equivalent required.
• Relevant certification in retail management or leadership a plus.
• Strong leadership skills with a focus on team development, coaching, and performance management.
• Excellent written and verbal communication skills, with the ability to effectively communicate goals, objectives, and feedback to store managers and teams. Skilled in resolving conflicts and fostering open, honest communication at all levels.
• Expertise in managing day-to-day operations across multiple locations.
• Strong understanding of retail sales metrics and financial reports with the ability to monitor and analyze sales trends, control expenses, and ensure profitability. Proven track record of driving sales growth and managing budgets effectively.
• Ability to analyze situations, identify root causes, and develop effective solutions to challenges. Strong decision-making skills, especially in fast-paced, high-pressure situations.
• A commitment to delivering exceptional customer experiences, with the ability to motivate teams to maintain high standards of customer service and satisfaction.
• Ability to effectively prioritize tasks and manage time across multiple locations. Strong organizational skills to handle competing demands and deadlines.
• Proficient in using retail management software, Microsoft Office Suite, and other relevant business tools. Ability to learn new technologies quickly and efficiently.
• Ability to adapt to changing business environments and market conditions. Willingness to embrace new strategies and initiatives to improve store performance.