Systems Engineer, Level 2

Do you take pride in your technical skills and the strength of the IT systems you own and delivering on-time results? Do you get excited about solving problems and helping customers? Do you work best in a fast-paced environment? We have a small IT team that works collaboratively, but also very independently. We are looking for someone with a keen attention to detail who can help improve and develop processes.

Our team is responsible for multiple systems with varying degrees of criticality.

Come and Join Us – a Company that CARES about our team! At Edwards, we care about our associates and our community. We know that our associates are the heartbeat of our company and we foster an environment that is fun, healthy and safe. Edwards is a family-friendly company that values a work-life balance for our associates and have a goal to create long-term employment by matching your talent to our opportunities.

What you can expect at Edwards - Edwards is a premier brand of quality apparel sold to multiple industries through the uniform and promotional channels. We have 150+ years of successfully serving customers with a collaborative work environment as the driver to reach it.

The position of Systems Engineer, Level 2 is critical to all departments, providing support for IT tools that enable day to day operations such as computers, printers, scanners, email, as well as maintaining IT systems.

Here’s what you can expect in the way of specific job responsibilities as well as time allocation estimates:

• Assist local and remote end users with issues and requests related to hardware and software solutions managed by the internal IT team, and in special cases other software or hardware support.
• Manage helpdesk system, tickets and requests using the appropriate incident management system and processes. Manage triage of tickets and establish priority.
• Manage end user IT assets, which includes configuring, deploying, maintaining, tracking and evaluating end of life on PCs, printers, copiers, phones, and mobile devices
• Maintain IT systems; including servers, software, network, and firewall with a focus on business value, security, and availability
• Appropriately manage devices lifecycle by developing and executing device refresh strategy and plan
  -e.g. computers, printers, etc-
• Develop, document, and maintain procedures and system documentation
• Remain connected and up-to-date on new technology releases (e.g. new versions of Windows), and new technical innovations
• Help drive IT team culture of customer focus, trusted systems, trusted team and continuous improvement

• Proactively continue to develop technical skills that will allow for career growth and the ability to assist with more advanced job responsibilities over time such as network/infrastructure support
• Develop and improve IT processes, including writing documentation
• Attend and participate in IT and company meetings and events
• Proactively identify needs, evaluate and implement technology solutions to solve business problems

• Collaborate with and/or manage vendors as needed
• Provide input on company-wide IT policies (e.g. mobile device and acceptable use, change control, access controls);
  Provide input on strategic IT decisions (systems roadmaps, cloud migration strategy, etc)
• Work on projects as assigned, ensuring that tasks are completed in a timely manner
• Accurately and effectively configure, test, and deploy systems and services
• Proactively identify needs, evaluate and implement technology solutions to assist with the project

• Associate Degree preferred; or extensive demonstrated relevant work experience with some completed college courses and/or certifications
• A+, Network+, Security+, and/or MCSA certifications, or similar, are a plus
• 3 to 7 years of IT systems and infrastructure experience required
• Experience deploying and managing cloud-based solutions: email (Office
  365), DNS, Azure AD
• Experience with networking technology including firewall, TCP/IP, VPN, VLANs, DHCP, DNS, FTP/SFTP, wireless
• Experience with security technology and best…