Analyst II Infrastructure Services, Kalamazoo MI

2 days ago Be among the first 25 applicants

• Assists in investigating and resolving complex installations and maintenance matters of significance.
• Provides on‑site field support to customers, including installation, servicing, and repair of systems and equipment. Verifies and approves operational quality of system equipment.
• Resolves customer issues in hardware installation, repair, upgrade, and maintenance.
• Instructs customers in operation and maintenance of systems/equipment.
• Ensures issues are referred to appropriate personnel/service areas for follow‑up, testing, and troubleshooting.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs analysis and prepares reports on system problem trends and issues.

• 5+ years of field support experience.
• Ticket and asset management.
• Strong hardware/software installation, support, and troubleshooting.
• Experience with Windows XP, 10, and 11.
• Mac OS and iOS support.
• Network printer, HP configuration, consumable swaps, and moves.
• Experience with Active Directory, MS Office, phone security, Office
  365.
• Requires networking troubleshooting and support.
• Support skills for VPN connectivity and security.
• Configuring new PCs/notebooks via imaging, SCCM, and standalone.
• Remote install software/hardware and support.
• Knowledge of basic networking concepts and Hands&Eyes support.
• Lift and carry up to 40 lbs.

• High school or GED.
• Lenovo or other vendor certifications.
• CompTIA A+, Network+, Security+ (preferred but not required).
• Apple training (preferred but not required).

• Office environment.
• Walk‑up kiosk/vending and lock‑in network printers.
• Data center or Telco closet.
• May require weekend work for critical and high‑priority support only.
• Will require shift work/on‑call coverage.

Equal Opportunity Employer
: DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.

EEO Information
:
We participate in E‑Verify. DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster, and any state or locality specific applicant posters. Postings are available in English and in Spanish, where required.

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Please note:

DXC will respond only to requests for accommodations due to a disability.

Please note:

DXC does not make offers of employment via social media networks and never asks for money or payments from applicants at any point in the recruitment process.