Analyst II Infrastructure Services, Kalamazoo MI

Analyst II Infrastructure Services, Kalamazoo MI page is loaded## Analyst II Infrastructure Services, Kalamazoo MI locations:
USA - MI - KALAMAZOOtime type:
Full time posted on:
Posted Todayjob requisition :

*
* Job Description:

**** Responsibilities
* ** Assists in investigating and resolving complex installations and maintenance matters of significance.
* Provides on-site field support to customers including installation, and servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment.
* Resolves customer issues in the areas of hardware installation, repair, upgrade, and maintenance.
* Instructs customers in the operation and maintenance of systems/equipment.
* Ensures issues are referred to the appropriate personnel/service areas for follow up, testing and troubleshooting.
* Acts as a liaison with customers on administrative and technical matters for assigned projects.
* Performs analysis and prepares reports on system problem trends and issues
** Basic Qualifications
*** 5+ of field support experience
* Ticket and asset management
* Strong hardware/software installation, support, and troubleshooting
* Windows XP, 10, and 11 experience
* Mac OS and iOS support
* Network Printer, HP configuration, consumable swaps, and moves
* Experience with Active Directory, MS Office, phone security, OS365
* Requires Networking troubleshooting and support
* Support skills for VPN connectivity and security
* Configuring new PC’s/notebooks via imaging, SCCM and standalone
* Remote Install software/hardware and support
* Knowledge of basic networking concepts and Hands&Eyes support
* Lift and carry up to 40lbsPreferred Education and Training
* High school or G.E.D.
* Lenovo or other vendor certifications
* Comp Tia A+,
* Network+/Security+ (Preferred but not required)
** Apple training *(preferred but not required)
*** Work Environment
*** Office environment
* Walk up kiosk/ vending and lock / network printers
* Data Center or Telco Closet
* May require weekend work for Critical and High Priority support only
* Will require shift work/On-call coverage

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** If you are an applicant from the United States, Guam, or Puerto Rico
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Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.

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* DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at .
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