Care Manager

Overview

Heritage Community of Kalamazoo is hiring. When you join our team, you work with purpose, form lasting relationships with residents and staff, and make a difference for countless individuals. Here, our focus is on the person. From residents to staff, personal well-being is our top priority. Employees at every level are empowered to personally engage with each other and with individual residents to always do the right thing.

Who are we

Since 1945, Heritage Community has built a local legacy of vibrant senior living by nurturing a passion for providing the seniors and families of West Michigan with exemplary personalized care. We are the only locally owned, non-profit senior living residence in the area. Our organization is grounded on principles of honor, community, and meaningful living, and we exist to support our residents’ desire to continue enjoying life fully.

What you will be doing

The Care Manager is responsible for planning, organizing, supervising, evaluating, and reporting care and nursing services within the assisted living and memory care facilities. This role includes managing a caseload, ensuring compliance with regulations, implementing community policies, and supporting direct care teams. The Care Manager follows all mandated disease control policies. Help strategize with new processes to adhere to best practice standards and quality measures.

Collaborate with the Community Manager to deliver high-quality resident care while adhering to budget guidelines and promoting best practices.

• Able to perform and complete proficiently in all clinical competency areas, including but not limited to training, charting/documentation, direct patient care, medication administration/management, patient rights, infection control, safety, and sanitation.
• Collaborate with physicians, pharmacists, and clinical providers to coordinate and meet residents’ healthcare needs, at the direction of the Assistant Director of Clinical Operations.
• Complete Level of Care (LOC) evaluations as scheduled to ensure appropriate resident care delivery.
• Monitor Medication effectiveness, adverse effects, and report these to Physician, Med Techs and Care Assistants, as directed by Assistant Director of Clinical Operations.
• Provide training and education to Med Techs and Care Assistants as needed based on feedback from residents, families, and/or staff.
• Participate in the On-call staffing rotation schedule. May be requested to participate in on-call for facility needs.
• Provide leadership, guidance, and support to care staff.

We provide full and part-time employees with a variety of benefits based on their employment classification, including:

• Medical, dental, vision
• Vacation and sick time
• 403B with company match
• HSA/flexible spending
• Short-term disability, long-term disability
• Company-paid life insurance, voluntary life insurance
• Tuition reimbursement/student loan repayment assistance
• Employee appreciation events
• Employee assistance fund
• Employee referral bonuses
• Employee resource network

• Management experience preferred.
• Experience as a Care Assistant and/or Med Tech, required.
• Previous experience assisting with coordination of resident service plans, preferred
• Med Tech Certification, preferred
• CNA Certification, preferred
• Current CPR certification

If you are passionate about putting people first, creating memorable moments, and accomplishing great things together, we want to hear more about you. Click apply to submit a resume.