Customer Service Representative

Description

We are looking for a dedicated Customer Service Representative to join our team in Kalamazoo, Michigan. In this role, you will deliver exceptional service to members by addressing their financial inquiries and concerns with attention to detail and care. This is a long-term contract position offering the opportunity to build relationships and contribute to the growth of our membership base. Monday-Friday 100% onsite.

Responsibilities:

- Handle inbound calls efficiently and provide prompt responses to member inquiries.

- Assist members with opening new accounts and performing account maintenance.

- Educate members on financial products and services tailored to meet their needs.

- Build rapport with members to foster trust and loyalty.

- Achieve individual and team sales goals by identifying cross-sell opportunities.

- Provide guidance on self-service tools, including online banking and bill pay.

- Refer loan opportunities and answer general loan-related questions.

- Offer support to the collections department for member-related calls.

- Maintain knowledge of internal systems and navigate various software programs effectively.

- Ensure a positive and attentive demeanor in all member interactions.

Requirements - High school diploma or equivalent is required.

- Proven ability to maintain a positive and detail-oriented attitude.

- Strong written and verbal communication skills.

- Proficiency in navigating multiple software systems and basic technology knowledge.

- Understanding of financial institution policies, procedures, and regulations.

- Experience in customer service or call center environments is preferred.

- Ability to identify member needs and provide tailored solutions.

- Strong adaptability and teamwork skills. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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