Veterinary Customer Service Representative Kalamazoo, Michigan

Veterinary Customer Service Representative

Kalamazoo, Michigan, United States

🐾 Love animals? Low-key obsessed with great customer service? This one’s for you.

We’re on the hunt for a friendly, organized, high-energy Customer Service Representative (CSR) to be the first vibe our clients and their pets experience when they walk through the door.

If you’re a people person who thrives in a fast-paced environment and can keep things running smoothly (even when the lobby is buzzing), keep reading.

As our CSR, you’ll be the go-to for all things client experience. You set the tone, keep the schedule on lock, and make sure every pet parent feels heard and cared for.

• Welcome clients and their pets with a warm, professional attitude
• Answer phones and respond to questions with confidence and care
• Schedule appointments and manage the clinic calendar like a pro
• Process payments and handle basic administrative tasks
• Keep the reception area clean, organized, and inviting
• Support the team to help the clinic run efficiently

• A genuine love for pets and people
• Strong communication and multitasking skills
• Positive, upbeat, and dependable energy
• Customer service experience required
• Veterinary or healthcare experience? Big bonus
• Ability to stay calm, cool, and collected in a fast-paced setting

• Opportunities for growth and development
• A supportive, team-first work culture
• Daily serotonin boosts from adorable pets
• A role where you make a real difference for families and their furry besties

Apply today and let’s make tails wag. 🐾

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