Spanish Line Specialist

Spanish Help Line Specialist

Consumers Credit Union is looking to hire a passionate Spanish Help Line Specialist to join our team. In this role, you will assist Spanish-speaking members with their financial questions and concerns and deliver superior member service.

• Maintain a positive and professional attitude while serving members and working with co-workers.
• Respond to all member requests and service inquiries in a prompt and efficient to provide superior member service.
• Actively listen and ask questions to determine member needs through written and verbal communication.
• Serve as the main representative, taking calls, responding to chatbot, and calling members who left a voicemail.
• Be proactive in accepting additional responsibilities and have broadened knowledge of various aspects of the credit union.
• Educate members on products and services through written and verbal communication.
• Recognize and act upon cross sell opportunities.
• Provide Self‑Service Support (Online Banking, Text Banking, Bill Pay, etc.) to members, including demonstrations.
• Demonstrate advanced knowledge and navigate between various programs.
• Able to answer member emails with professional and accurate written communication.
• Assist in any area as directed by your supervisor or management.

• High school graduate or equivalent.
• Meet all skills and qualifications of a MSCR I or related experience.
• Minimum 6 months experience as MSCR I or related experience.
• Professional appearance; builds rapports with members; enjoys working with people.
• Excellent written and verbal communication skills.
• Knowledge of current technology. Able to easily navigate multiple software environments.
• Knowledge of Specialty Accounts
• Understanding of credit union history, philosophy, culture, values, and vision.
• Understanding of credit union rules and regulations.
• Understanding of Consumers operating policies and procedures.

At Consumers, you're joining a team that works closely together and counts on one another. You'll find the people here enjoy an unusual high level of camaraderie.

Consumers offers outstanding health, dental, and vision plans and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical. A 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following 60 days of employment. Plus generous paid time off, paid gym memberships, in‑house training, wellness programs, life coaches, tuition reimbursement, and more.

And don’t forget, loan discounts.

We are committed to Equal Employment Opportunity.

We are a proud Veteran & Military Friendly Employer.