Sales and Customer Service Representative

Sales and Customer Service Representative Immediate Hire

Full-time

ICC, Inc. specializes in marketing programs for our clients’ products and services. The client base for ICC has expanded to leaders in the electronics, entertainment, technology and Consumer Electronics industries. With the unveiling of our solidified and effective marketing program from our corporate office in Kalamazoo, MI, ICC, Inc. has developed an undeniably powerful presence in some of the world’s largest chain retailers in a short amount of time.

Job Purpose:

Customer service and sales, upselling and creating the best customer experience. Serves customers by providing sales, product and service information; resolving product and service problems. Creating a great customer service focused environment for our customers.

Duties:

• Customer service. Attracts potential customers by explaining new promotions we have, answering product and service questions; suggesting information about other products and services, meeting with new and existing customers.
• Opens customer accounts.
• Maintains customer records by updating account information.
• Maintains financial accounts by processing customer adjustments in conjunction with our call center reps.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.

What we’d like to see:

• Customer Service and sales knowledge
• Product Knowledge
• Quality Focus
• Problem Solving
• Market Knowledge
• Documentation Skills
• Listening
• Phone Skills
• Resolving Conflict
• Analyzing Information
• Multi-tasking

We accept all college and university majors, however, the following are what make up the majority of our team: marketing, business administration, advertising, communications, public relations, economics, accounting and finance, and entrepreneurial studies.

A member of the Human Resources Department will be contacting qualified applicants within 72 hours of receipt of their application.