Automotive Service Advisor - Commerce, Michigan

Automotive Service Advisor

Are you interested in joining a growing business that is committed to family, promotes employees from within, is passionate about protecting the environment, has an inspiring company culture, and is actively involved with the community and local charities? If so, this opportunity might be for you!

The Service Advisor is responsible for scheduling service work in the service department and for selling additional services to customers.

• Competitive Compensation
• Employee Referral Program
• Employee Discounts on Sales and Service
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
• Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
• 401(k) and Employer Match
• Holiday Savings Program with Employer Match
• Paid Time Off
• Holiday Pay

• Problem Solving
• Documentation and Repair Order Entry
• Solid knowledge of computers and proficient in web navigation
• Strong written and verbal communication skills
• Customer focused
• Ability to overcome objections
• Positive Attitude
• Team Player
• Excellent communication skills

• Ability to read and comprehend instructions and information
• Professional personal appearance
• High School Diploma or GED
• 2 years or more experience

• Maintain Customer Satisfaction Index (CSI) rating as set by service manager
• Maintain the prescribed standard for “hours per customer repair order written”
• Greet customers in a timely, friendly, and professional manner; keep waiting customers informed
• Communicate with customers to determine the nature of their mechanical problem(s) and obtain accurate customer and vehicle data
• Test‑drive vehicle as necessary
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers’ specifications
• Lift the hood of every vehicle and look underneath for potential additional repair needs
• Explain repair instructions and the main reason(s) the customer brought the vehicle in; keep repair orders legible
• Notify dispatcher of incoming work
• Provide estimates for labor and parts; if the cost of service cannot be established during reception, leave open and contact the customer later for approval
• Establish each customer’s method of payment and obtain credit approval if necessary
• Obtain customer’s signature on repair order and provide a copy
• Follow up on the progress of each repair order during the day; contact customer by telephone regarding any changes in the estimate of time promised and record changes on repair order
• Handle telephone inquiries regarding work in process and appointments
• Compare final invoice with original repair order
• Analyze quality control report to ensure work is completed as requested and reduce comebacks
• Deliver vehicle to customer and answer any questions
• Maintain follow‑up program on additional items found that need repair
• Establish and maintain good working relationships with customers to encourage repeat and referral business
• Ensure that work areas and customer waiting areas are kept clean

• Regularly required to stand, talk, and hear
• Frequently required to walk and sit
• Potentially exposed to exhaust fumes or other airborne particles
• Occasionally lift and/or move up to 10 pounds
• Specific vision abilities required: close vision, distance vision, color vision, and peripheral vision

Founded in 1980 by Michael Sr. and Maureen LaFontaine, the award‑winning and nationally‑recognized LaFontaine Automotive Group includes 54 retail franchises, 9 collision centers and 34 Michigan retail locations. The group employs nearly 2,500 individuals and is dedicated to personalizing the automotive experience, building lifelong relationships, and strengthening communities. LaFontaine Automotive Group represents brands such as Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen.

The LaFontaine mission is to treat every customer like a member of the family. TIER
1.
LaFontaine Automotive Group is an equal opportunity employer.

Entry level

Full‑time

Other

Motor Vehicle Manufacturing