Return Agent - Alamo Kona Airport

Overview

Alamo Rent a Car has an outstanding opportunity for a full-time Return Agent. This position pays $19.00 / hour and is located at the Kona Airport - Alamo location (96740). Shift to fill: 40 hours per week, between 2:30pm-11pm, including weekends and holidays.

• Paid time off
• Employee discount
• Retirement savings plan including 401k with match and profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Equal Opportunity Employer/Disability/Veterans

• Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
• Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
• Advise and review rental charges; and provide an accurate receipt to the customer.
• Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
• Inquire about service, satisfaction, and document dissatisfaction.
• Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
• Use proper statement to determine if vehicle is being returned with full tank of gas.
• Complete a service alert for any mechanical and/or body damage communicated by the customers.
• Identify vehicles, which are on system hold for turn‑back, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
• Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
• Keep lot organized for ease of access and traffic flow.
• Knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
• Understand the damage loss report reporting procedure.

• Must be at least 18 years old
• Must have a valid driver’s license with no more than 3 moving violations and/or at‑fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Apart from religious observation, must be able to work 40 hours per week, between 2:30pm-11pm, including weekends and holidays

• Entry level

• Full-time

• Other

Kailua-Kona, HI $43,000.00‑$72,000.00

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