Guest Service Representative

Description

Applicants 18 years of age or older welcome to apply

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Guest Service Representative, Full Time Rate of Pay: $24.18/hour

Opportunity Awaits on the beautiful Island of Hawaii... King Kamehameha Kona Beach Resort Courtyard by Marriott currently has an opening for a talented Full Time Guest Service Representative to share the aloha spirit and strive to create a memorable guest experience.

Brief Summary of Job:
Responsible for serving guests at the front desk while providing the highest level of service possible in an efficient, courteous and professional manner by following Marriott standards of hospitality and adhering to guidelines and procedures.

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to guests.
• Communicate effectively with guests and fellow team members.
• Accommodate guests by making them feel welcome, informed, and cared for during the entire length of their stay.
• Anticipate and respond to guest needs.
• Handle all aspects of guest registration, including expediting check-in/check-out, following rate structures, issuing room keys, informing guests about hotel features and amenities, and satisfying special requests whenever possible.
• Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and stay up to date with all changes and new procedures.
• Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
• Maintain understanding of special guest programs and franchise related programs.
• Find solutions quickly and confidently address and resolve guest concerns.
• Distribute faxes, packages, and mail to guests for delivery or inform guest of receipt as necessary.
• Answer phones according to service standards and within 3 rings.
• Full understanding of the Front Desk system for all guest services.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department, restaurant and hotel.
• Perform other duties as assigned, requested or deemed necessary by management.

Knowledge/Education/

Experience:

Proficient in Microsoft applications. One (1) year front office experience preferred. Ability to speak Japanese a plus. Ability to speak multiple languages preferred. High school graduate desirable.

Skills/Abilities/Other Requirements:
Must be able to communicate in English with guests, management and team members to their understanding. Ability to provide legible written communications. Ability to compute basic mathematical calculations. Ability to prioritize, organize and make good judgments. Dependable.

• Competitive Pay
• Employee Explore Travel Program:
  Hotel room discounts at over 30 Marriott brands and over 7,000+ Marriott hotels around the world, including 34 Hawaii locations
• 20% Discounts globally on food and beverages and in-room dining at Marriott Worldwide locations
• Friends & Family Travel Program at Marriott Worldwide locations, including 34 Hawaii locations
• Special discounts on several different vacation ownership options offered through Marriott Vacations Worldwide
• Sense of place and culture
• Paid company holidays and other paid time off (vacation, sick, birthday)
• Medical Insurance
• Free Dental Insurance
• Free Life & Temporary Disability Insurance
• Attractive Pension/Retirement Plans
• Monthly Wellness Event
• Reward & Recognition
• Free hot meal each shift worked prepared by our Culinary Ohana
• Free employee parking directly on-site in hotel parking lot each shift worked
• Dry cleaning allowance/ free laundering of employee uniforms
• Other employee shopping and spa discounts
• Learning & Development Opportunities through Marriott Global Source and MORE!

Mahalo nui loa for exploring your career options with our King Kamehameha Kona Beach Resort’s ohana!

Equal Opportunity Employer