Weddings & Special Events Manager

Overview

Weddings & Special Events Manager role at Four Seasons Hotels and Resorts

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons Resort Hualalai, the Weddings & Special Events Manager shares a passion for excellence and infuses enthusiasm into everything they do. Our Event Managers shape the guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction.

• Book, sell, plan and execute weddings, wedding room blocks and social events while assuring the highest level of customer service.
• Generate revenue, establish new accounts, monitor booking spaces, book repeat business while keeping quality consistently high, conduct catering sales presentations and catering sales calls.
• Negotiate with clients through creative and attractive menu presentations and event proposals, to achieve maximum revenue/profit potential and fulfillment of contractual responsibilities while satisfying client needs.
• Coordinate with the Sales Department and Catering to ensure proper utilization of function space to yield maximum revenues.
• Finalize the requirements of confirmed bookings while maximizing revenue potential through upselling and ensuring effective written communication (Resumes, BEO, Daily Reports, etc.) and personal contact with all departments for the event's success.
• Maintain an active trace/follow-up system. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event.
• Supervise the execution of banquet events. Review all function space with banquet managers, event captains, and other event execution leaders. Ensure satisfaction of client at the outset of all events.
• Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to:
  Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting Pre-Convention Meetings, Bi-Monthly Board of Operations, Planning Visits, and Menu Tastings.
• Comply with Four Seasons standards for catering and conference services, while working harmoniously and professionally with co-workers and planning committee.
• Make timely and impromptu decisions, which balance client’s needs with the financial, safety and staffing goals of the hotel.
• Find solutions to the inevitable challenges that arise while clients are on property. Keep the Director of Special Events and Planning Committee promptly and fully informed of all problems or unusual matters so prompt corrective action can be taken where appropriate.
• And More!

• Successful candidate must possess legal work authorization in United States
• Ability to accurately read and work with computer systems.
• Strong Customer Service skills
• College education or equivalent experience.
• Ideal candidates will have catering management or catering sales related experience with Four Seasons or another related organization for at least 2 years.
• Must have a passion for mentoring and developing others and be able to build and foster a team environment.
• Must have a solid track record in achieving financial results in a high-volume environment.
• Must be extremely guest oriented with the highest degree of honesty and integrity.

• Salary Range: $75,000 - $79,500
• An on-site Physical Therapist
• 24-hour access to Indoor and Outdoor Gym
• Holiday, Vacation & Sick pay
• Robust Benefit Plan
• Company Match 401K Plan
• Laundered Employee Uniform
• Free employee meals prepared by the Four Seasons Culinary ‘Ohana
• Complimentary stays at Four Seasons Worldwide
• Training and Development Opportunities
• Employee Recognition Programs

Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.

We look forward to receiving your application. Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the EEOC information poster please visit the official EEOC site.