Reservations - Reservationist

Reservations – Reservationist – Full Time

Join to apply for the Reservations – Reservationist – Full Time role at Four Seasons Hotels and Resorts

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

Oceanfront splendour in perfect harmony with nature. Surrounded by white‑sand beaches and black‑lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long‑held traditions to its inspired art, informs every detail of our idyllic retreat.

The Four Seasons Resort Hualalai is looking for a Reservationist who shares a passion for excellence and who infuses enthusiasm into everything they do. Our Reservationist have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required.

• Capture sales from incoming reservation calls and coordinate details of each reservation.
• Run daily reports for Reservations department, operational departments, Sales & Marketing, General Manager & Department Head.
• Answer General Reservations e‑mails, retrieve and distribute mail and process brochure requests.
• Handle guest complaints in accordance with Four Seasons policy.
• Process WRO, Trust, Internal Reservations, and FIT reservations.
• Call to confirm and/or guarantee non‑guaranteed reservations, clear waitlisted reservations.
• And More!

• Three to twelve months of previous Reservations and/or Front Office experience required or High Volume Call Center.
Successful candidate must possess legal work authorization in United States.
• Ability to accurately read and work with computer systems.
• Strong Customer Service skills.
• Preferred bilingual skills in reading, writing, and speaking additional language(s);
  Japanese highly desired.
• Weekend & Holiday availability required.

• Hourly Rate: $28.08
• Earn More with Our Incentive Plan:
  Boost your hourly wage with the opportunity to earn an additional $1‑$5 per hour (or more!) through our exciting incentive plan tied to suite sales. The more you sell, the more you earn!
• An on‑site Physical Therapist
• 24‑hour access to Indoor and Outdoor Gym
• Holiday, Vacation & Sick pay
• Robust Benefit Plan
• Company Match 401K Plan
• Laundered Employee Uniform
• Free employee meals prepared by the Four Seasons Culinary ‘Ohana
• Complimentary stays at Four Seasons Worldwide
• Training and Development Opportunities
• Employee Recognition Programs

Four Seasons is an Equal Opportunity, Affluent Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - EEOC Poster

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We look forward to receiving your application!