Office Assistant

Overview

Imperial Dade is the leading independently owned and operated distributor of food service packaging and janitorial supplies in North America. As a provider of customized supply chain solutions, we serve customers in many business-to-business market segments, including restaurants, grocery stores, healthcare, sports and entertainment, and cruise lines. Founded in 1935 and headquartered in New Jersey, we serve more than 120,000 customers through our footprint of 130+ branches.

The Office Assistant will interact with customers, process orders, and provide information in response to customers’ inquiries, concerns, and requests about our products and services. The schedule is Monday through Friday from 7:30 am to 4:30 pm and pays an hourly rate of $19.00.

• Answer customer calls promptly, courteously, and professionally.
• Interface with customers by telephone, electronically, or face‑to‑face.
• Assist in increasing sales and profitability for each account by suggesting new and complementary products and by participating in sales promotions.
• Optimize fill rates by providing substitutions for out‑of‑stock or discontinued items.
• Escalate customer information, problems, and requests to the customer service manager when necessary.

• High school diploma, GED, or equivalent.
• Minimum 2 years of customer service experience.
• Proficiency in MS Office and familiarity with other software.
• Minimum 2 years of data entry experience.
• Excellent communication skills.
• Outgoing personality with a genuine eagerness to help others.

We offer a dynamic environment for our more than 7,500 employees to work, learn, and grow professionally. You will receive competitive salaries and benefits, including medical, dental, vision, a 401(k) program with company match, life insurance, paid time off, educational reimbursement, paid family leave, and adoption assistance.

Imperial Dade is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability, family medical history, genetic information, political affiliation, military service, or other non‑merit‑based factors. We are a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement.

A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.