Customer Service Agent - Kona - Part-Time

At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home, and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘āina and introducing our islands to the world!

As a member of the customer service team with Hawaiian Airlines, you will be engaging guests with care and creating remarkable experiences while assisting with travel needs. You will respond to guest inquiries and perform various tasks in the lobby check‑in, gate, and baggage areas. This is a union represented position.

• Greet and assist guests with travel needs (e.g., answering questions, checking‑in guests, boarding flights) in a fast‑paced environment. Receives, unloads, unpacks, checks and identifies all incoming material.
• Sell tickets, process ticket changes, create and book reservations.
• Ensure FAA, Company and airport regulations are followed.
• Enforce safety/security measures and protect sensitive zones.
• Account for cash and credit card transactions.
• Check and correct airport reports and other documents.
• As directed, implement standard procedures during overbooked, irregular flights and denied boarding situations. Solicit volunteers to free up seats, re‑accommodate guests by booking alternative flights and provide travel vouchers.
• Identify and elevate issues as required.
• Perform other related duties as required.

Exposed body art, including exposed body piercing (other than a single pair of earrings) and tattoos, is unacceptable.

• Possess computer skills with the ability to learn and use new software applications.
• Possess excellent interpersonal and communication skills (verbal, written, listening).
• Ability to meet the physical demands of the position, including lifting up to 70 lbs occasionally and up to 50 lbs frequently; ability to bend, stoop, squat, reach and grasp.
• Must have a valid unexpired driver’s license issued by a US state, territory or the District of Columbia.
• Flexible to work varied shifts including nights, weekends, and holidays.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age 18 and must be authorized to work in the U.S.

• Previous airline experience.
• Customer service experience in the hospitality industry.

Embody our values: own safety, do the right thing, be kind‑hearted, deliver performance, and be remarkable.

USD $16.24 / hr.

Sign‑on bonus available to external candidates only.

• $2,500 paid out after 60 days
• $2,500 paid out after 6 months

• Free stand‑by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well‑being programs including medical, dental and vision benefits
• Generous 401(k) match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.

Employees working at an airport or maintenance hangar are required to obtain a SIDA badge provided by the airport authority and maintain good standing. If an employee does not qualify for or has their SIDA badge pulled, the employee will be terminated.

It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974. All applicants and employees are treated without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT – regulations, 49 CFR part 40) and all applicants are advised that post‑offer and/or pre‑employment drug testing will be conducted prior to any offer or employment.

7:00 PM Pacific Time on 3/11/2026

Non-Exempt

Part-Time

Frontline

Regular

Kona – Y - T3