Spa Concierge

Job Description

Mandara Spa is a luxury healing center located near Mauna Kea and Waioloa. All candidates must have US work authorization. Sign‑on bonus available.

Our journey began on the spiritual island of Bali, where we discovered a true reverence for the healing arts. In Bali this knowledge is passed down from generation to generation, from mother to daughter, from father to son, and it is deeply entwined in the Balinese way of life. Combining this rich knowledge and spirit of generosity with European techniques, Mandara offers each guest the ultimate luxuriously healing experience.

Today, Mandara Spas can be found in diverse locations around the world. Every Mandara Spa experience is completely unique, because we honor the diversity of the culture we are immersed in as well as the Balinese traditions from our past. It is our promise that while no two Mandara Spas are identical, you will recognize us from our commitment to your ultimate satisfaction, our belief in the healing arts and the spirit of generosity from which we perform your service.

Namaste.

The Concierge is responsible for participating and monitoring front of house to ensure that all guests are met and welcomed, and that a comprehensive range of ‘information’ and ‘homecare services’ are offered. Paying special attention to front line guest service excellence standards.

• Experience: Preferred experience working with a Point of Sale system (i.e. Book4
  
  Time) and answering phones in a customer‑service facing environment; retail experience is a plus.
• Technical or Administrative Knowledge: Computer literate with good typing skills; able to operate basic business machines (calculator, fax, printer, copier).
• Required
  
  Skills and Abilities:
  
  Self‑motivated; maintain a professional appearance at all times; at least 1 year of experience answering phones in a customer‑oriented environment; demonstrate pleasant and appropriate phone etiquette; excellent listening and verbal skills; proficient with Windows and use of basic office equipment; high school diploma or equivalent; team player; high personal standards and values; excellent client care, service excellence and attention to detail;
  
  flexible and cooperative; ability to meet US employment and eligibility requirements.

Starting base hourly rate of $17.75, increased annually based on tenure. Incentive compensation programs yielding an average of $1.75 per hour (based on the past year for individuals in this role). Individual performance varies and could exceed location average.

Mandara Spa is an equal‑opportunity employer. All qualified applicants will receive consideration for employment.