OGG Airport- PT Customer Service Agent

Overview

At Surf Air Mobility, we're transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a customer-first approach, advanced software solutions, and electrification, we’re pioneering new ways for people to travel, making flying not only faster but more enjoyable. Our passionate team thrives in a collaborative environment where innovation and hard work go hand in hand.

Help us shape the future of aviation while working with cutting-edge technologies that are changing the lives of our passengers.

JOB TITLE: Airport Customer Service Agent – customer service & ramp

DEPARTMENT: Customer Service

REPORTS TO: Station Manager

FLSA STATUS: Non-Exempt

• Ensuring FAA, Airline and airport regulations are followed
• Enforcing safety/security measures and protecting sensitive zones
• Creating and modifying reservations
• Checking in passengers; safely loading and unloading passengers
• Handling luggage weights of up to 70 lbs and monitoring luggage for size, quantity and weight
• Reviewing baggage tags for accuracy
• Providing information on arrival and departure times, boarding procedures, carry-on regulations and seating arrangements
• Making announcements over a public address system
• Processing credit card payments
• Directing aircraft parking and dispatch on the ramp
• After training, towing aircraft to proper parking positions on the ramp
• Maintaining work area and mechanical equipment in proper order

This position does not directly supervise others

• Excellent written and verbal communication skills
• Able to read, write and speak English effectively
• Able to maintain eye contact when speaking with customers
• Professional in appearance and manner
• Ability to learn, understand and communicate the terms of the company’s Contract of Carriage
• Courteous in all interactions
• Able to interact effectively with passengers, co-workers and management
• Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations
• Ability to diffuse stressful situations
• Detail-oriented and self-motivated

• High school diploma or equivalent

• Valid driver’s license and reliable transportation
• Computer skills – ability to learn reservation and phone systems, proficient with a PC
• Basic math abilities
• Ability to work within a 24/7 operation including holidays
• Ability to pass 10-year background check and pre-employment drug screen
• At least 18 years of age
• Authorized to work in the U.S. per the Immigration Act of 1986

• Prefer at least 1 year of prior customer service experience

Level 2:
Requires high periods of concentration intermittently and normal attention. Level 1 – some concentration and normal attention. Level 3 – high concentration with attention to many variables.

• Must be able to lift 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet
• Must have physical dexterity to perform repetitive tasks and motions and to bend, squat, kneel, crawl, twist and sustain those positions
• Must be able to stand for extended periods
• Must be able to work in all weather conditions and in confined spaces
• Must have sufficient vision to perform the essential functions
• Must be able to meet all physical requirements related to aircraft weight limitations

Approximate % of Time:
Sitting 5%, Standing 70%, Walking 25%

Varied: 100%

Computer:
Varies;
Phone:
Varies;
Photocopier, fax machine:
Varies

Approximate percentage of time on-the-job travel including commuting to regular work locations: less than 5%

• Competitive Salary:
  Attractive compensation package based on experience.
• Retirement Plans: 401k plan.
• Holidays:
  Paid holidays after probationary period.
• Employee Discounts & Travel Privileges:
  My l program (discounts on flight tickets for you and eligible family, hotels, car rentals, cruises).

Southern Airways Corporation is an EEO/AAP employer and all qualified applications will receive consideration without regard to protected veteran status, race, color, religion, sex, sexual orientation, gender identity, or national origin, and will not be discriminated against on the basis of gender, race, or disability.