F&B Supervisor - Hampton Inn & Suites, Kahului

Overview

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Food & Beverage Supervisor for Hampton Inn & Suites Maui North Shore in Kahului, HI
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• Assists with restaurant revenue generation
• Streamlines restaurant operations to include products and services
• Oversees team performance
• Assists with Hiring, onboarding and training new and current ambassadors
• Manages and mediates team and guest engagements
• Ensures and measures guest satisfaction across all appropriate platforms
• Adhere to health and safety guidelines state or local requirements
• Adhere to brand and management guidelines and operational standards
• Assists with ambassador relations to include coaching and counseling
• Assists with daily payroll and tip-tracking responsibilities
• Assists with beverage programming, including menu engineering and ordering
• Manages inventory for department (daily and month end)
• Build, lead and manage a direct outlet and team to its full potential.

• Directly responsible for supporting, guiding, and developing leadership and hourly ambassador performance, to include, but not limited to
• Create consistency in products and services.
• Has awareness; demonstrates and leads by example to exceed outlet needs and expectations.
• Multitasks with accuracy; develops responsibility and promotes accountability within a team environment.
• Create memorable guest experiences through service dynamics and remarkable service.
• Provides adequate communication that guides desired action and behaviors for departmental productivity.
• Adopt positive mindsets that focus on solutions with strong problem-solving techniques.
• Stay current and connected to industry trends and standards to influence guest and ambassador experiences.
• Provides robust supervision that encourages individual and collective growth with desired results, driven by team goals and objectives.
• Define, evaluate, and modify where necessary.
• Conducts performance evaluations that celebrate strengths and identify areas of improvement with constructive feedback.
• Expects the best, makes a difference through applauding effort and progress and celebrates individual and collective successes
• Ensures there is follow-up, follow-through, and accountability when goals are not met with a detailed action plan for improvements.

• Provides ample direction within a healthy learning environment that promotes clear and consistent expectations with accountable measures.
• Guides and supports team members to be effective and efficient while under pressure.
• Flexible and approachable in daily operations in relation to training, service execution and overall performance.
• Promotes and exhibits good time management in all operational aspects of planning, service and execution.
• Provides leadership with constructive coaching and counseling measures to correct undesirable actions and behaviors that produce positive outcomes.
• Takes an active role in overall performance; actively listens to ambassadors to strengthen skills, knowledge and understanding of all outlet roles and responsibilities.
• Makes effective decisions driven by awareness and experience to cultivate a positive working environment.
• Retains current and recruits potential new ambassadors and guests.
• Engages and fosters emotional connections that preserve relations with continued support and direction.
• Teaches in the moment for immediate excellence and drives talents through focus and detail.

• Directly responsible for outlet profitability by maximizing revenue and minimizing expenditure, including, but not limited to
• Adheres to food and beverage controls, preserving food and beverage costs.
• Adheres to labor controls concerning budget, forecast and actuals.
• Develops server financial performance, improving average check spends.
• Create, develop and execute incentive programs to maximize sales and revenue.
• Maintains sales knowledge and actively discusses financial performance goals.
• Creates realistic outlet schedules and approves timesheets in relation to business demands.
• Comply with property standards and deadlines by owning payroll processes.
• Assist with month-end inventory.

• Directly responsible for developing daily/weekly/monthly training topics for all restaurant positions, to include, but not limited to
• Leadership, servers, hosts, dining room assistants and bussers
• Directly responsible for implementing all training programs, including, but not limited to
• Breakfast, lunch and dinner service standards
• Steps of service
• Service etiquette and excellence
• Critical moments of service
• Awareness and attention to detail
• Opening and closing procedures
• Beverage knowledge to include beer, wine and liquor
• State/Brand alcohol awareness certification compliance
• Menu knowledge
• POS system practices
• Cash handling procedures
• Reservation system
• Digital menu compliance
• Safety and sanitation standards
• Policies and procedures
• Development of training…