Customer Service Representative Ii

Position Information

Where great service meets a great round of golf! Start your rewarding career with the City and County of Honolulu today! Looking for a role that blends great customer service with the rhythm of the game? The Department of Enterprise Services (DES), Golf Courses Division
, is seeking a Customer Service Representative II
! This full‑time, permanent role, located in Kahuku, involves registering golfers, collecting fees, regulating the speed of play, and monitoring conduct on the course.

• Register and manage play flow by checking in golfers, maintaining the waiting list, assigning tee times, and controlling the speed of play.
• Handle and reconcile payments by verifying golfer identification, processing cash and credit transactions, generating POS reports, and preparing bank deposits.
• Issue and maintain golf  by verifying residency, updating records, capturing photos, and submitting required documentation.
• Provide customer service and resolve issues by answering inquiries, explaining policies and rules, and addressing patron complaints or disputes.
• Monitor course and parking areas to enforce rules, maintain safety, prevent vandalism, and ensure proper golfer conduct.
• Assess course conditions and respond to incidents by coordinating closures, determining cart access, notifying authorities, and preparing accident or incident reports.
• Perform other related duties as needed.

• The position is scheduled for five (5) days per week within a seven (7)-day operation that runs Sunday through Saturday from 5:00 a.m. to 6:00 p.m.
• Assigned workdays and hours will vary based on the location of the vacancy. Candidate(s) will be notified of their specific schedule during the interview.
• May be required to work evenings, weekends, and holidays.
• May float to various City municipal golf courses based on operational needs.

Enjoy excellent employment benefits including generous time off (up to 21 vacation days, 21 sick leave days, and holidays), comprehensive health coverage, retirement plan, career development, and much more! View details about all our available benefits by clicking on the "Benefits" tab at the top of this posting or visiting https://(Use the "Apply for this Job" box below)..

• Interviews for the current vacancy will be held on March 25, 2026.
• A conditional job offer will be made after all interviews have concluded.
• Additional interviews for future vacancies may be scheduled by the individual hiring departments as vacancies occur.

Some notifications will be sent via e‑mail. You are responsible for monitoring instructions and correspondence from this office by checking your e‑mail account in a timely manner. To ensure proper delivery, please make sure you:

• use a valid e‑mail account;
• verify your e‑mail address is entered correctly on your Government Jobs account;
• are subscribed to e‑mail notices;
• check your spam folders; and
• add infoneogov and  to your contact list.

Notifications may also be sent via text message if opted into the service. Data and text messaging fees apply.

At time of application, you must be a citizen, national or permanent resident alien of the United States or a non‑citizen eligible under federal law for unrestricted employment.

Equivalent to graduation from high school. Responsible work experience demonstrating the ability to perform the essential functions of the job may be substituted for education.

• Two (2) years of clerical experience,
• One (1) year of which must have involved public contact work which required providing information, answering questions and inquiries, and explaining policies, rules and regulations in person or by telephone.

Substitution:
Business school or college will substitute on a month-for-month basis for up to one (1) year of the general clerical experience. There is no substitution for the one (1) year of clerical experience which must have involved public contact work which required providing information, answering questions and inquiries, and explaining policies, rules and regulations in person or by…