Customer Assistance Representative - Maui Airport

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Overview

Enterprise Mobility has an exciting opportunity for a full-time Customer Assistance Representative. The hourly pay is $21.00, and the position is located at the Maui Airport.

The Customer Assistance Representative will provide high-level customer service by assisting internal and external customers face-to-face, supporting their branch and rental needs. The role includes training and hands-on experience to offer administrative support, service customers, and act as a rental back-up in a large branch or airport location.

This full-time role offers benefits such as:

• Paid time off
• Employee discount
• Retirement plan including 401k with match and profit sharing
• Health, Life, Dental, and Vision Insurance
• Training and development opportunities

We prioritize safety and wellbeing for employees, customers, and communities.

Responsibilities

• Handle incoming calls for reservations, rate quotes, and general inquiries, providing information and resolutions
• Manage outgoing calls for callbacks, accounts receivables, and other tasks
• Assist customers in person and over the phone, assessing their rental needs
• Greet customers and provide directions and assistance
• Assess rental condition upon return, process returns, check-ins, and kiosk transactions
• Market the company and assist with pick-up and drop-off in a safe, courteous manner
• Explain rental terms, vehicle features, and optional protections/upgrades
• Report vehicle issues and perform vehicle cleaning when needed
• Perform administrative and basic accounting functions, including billing and report generation
• Perform other duties as assigned

Qualifications

• Must be at least 18 years old
• Valid driver's license with no more than 3 violations or at-fault accidents in the past 3 years
• No recent drug or alcohol-related convictions
• Authorized to work in the US without sponsorship
• Able to work 40 hours/week, including weekends and holidays, from 2:30pm-11pm

Additional Details

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industry: Travel Arrangements

This job is active and accepting applications.