Executive Director of Library Operations

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Summary:

The Vice President of Library Operations leads teams of library professionals across various libraries and library systems within a designated region. (37 locations). The Vice President must provide exceptional guidance and mentorship to library staff, particularly Library Directors. The role emphasizes fostering vibrant libraries and inspiring staff with innovative ideas to enhance the library experience.

Description

Summary:

The Vice President of Library Operations leads teams of library professionals across various libraries and library systems within a designated region. (37 locations). The Vice President must provide exceptional guidance and mentorship to library staff, particularly Library Directors. The role emphasizes fostering vibrant libraries and inspiring staff with innovative ideas to enhance the library experience.

The Vice President should excel at promoting the use of library services among the public and strategic partners. Excellent judgment, effective relationship management, and strong communication skills with diverse stakeholders are essential for success in this position. The Vice President of Operations must collaborate closely with LS&S clients, local officials, library boards, and community stakeholders. This collaboration aims to ensure that libraries are responsive to local public needs and priorities.

This position requires frequent travel, approximately 70% or more, to various library locations, clients, and potential clients.

Requirements



Key Responsibilities

Managerial Coaching & Development

• Provide hands-on support and mentorship to managers at customer locations, guiding their professional growth and honing their leadership skills.
• Regularly assess managerial performance and set personalized development goals that align with organizational and customer objectives.

• Spend the majority of time visiting customer locations to build and strengthen relationships, ensuring a customer-centric approach in all interactions.
• Engage directly with managers and employees at each site to understand their needs, challenges, and opportunities for improvement.
• Serve as a visible and accessible resource for managers and clients, reinforcing the organization’s commitment to service excellence.

• Collaborate to design, implement, and oversee training programs that effectively equip managers with the skills to lead teams within customer environments.
• Stay up-to-date with the best leadership, management, and customer service practices, integrating innovative approaches into training modules.

• Oversee and enhance the quality of customer relationships maintained by managers, ensuring alignment with customer expectations and satisfaction.
• Collaborate with managers to develop strategies that strengthen client satisfaction and improve service delivery.
• Serve as a point of escalation for client concerns, collaborating with managers to resolve issues promptly and efficiently.

• Cultivate a culture of collaboration, transparency, and mutual respect within and across management levels.
• Lead team-building initiatives that strengthen bonds among managers and employees, encouraging cross-departmental collaboration and knowledge sharing.

• Set clear expectations and performance metrics for managers, providing regular feedback to ensure continuous growth and accountability.
• Develop and utilize performance assessment tools to track progress and proactively address areas for improvement.

• Proven experience in a management role with responsibilities for coaching and developing managers, managing customer relationships, and experience working onsite at client locations; experience in professional development and training preferred.

• Strong interpersonal…