More jobs:
Manager, Post-Course Operations
Job in
Jurong East, Singapore
Listed on 2026-01-26
Listing for:
NTUC LearningHub
Full Time
position Listed on 2026-01-26
Job specializations:
-
Management
Operations Manager, Program / Project Manager -
Business
Operations Manager
Job Description & How to Apply Below
- Manage Post-Ops Executives to ensure tasks are completed on-time.
- Ensure attendances / assessment results / payment of partnership fees / issue of certificates etc. as part of post-operations are completed, and invoices raised accurately.
- Own and continuously improve Post-Ops SOPs and Work Instructions, aligned to funding agency requirements and adherence to all company policies.
- Ensure all e-Attendances are tracked and monitored for non-compliance.
- Ensure timely submissions of appeals and follow up closely with funding agencies.
- Ensure timely processing of incoming email requests from internal/external stakeholders.
- Ensure make-up classes are assigned and prepared within stipulated timeframe.
- Ensure timely follow up of additional ad-hoc requests from corporate clients.
- Ensure SOP/processes are complied with to meet funding agency audit requirements.
- Manage and reduce complaints for digital operation lapses.
- Facilitate monthly audits and review with funding agencies.
- Ensure no major NC during both internal and regulatory audits.
- Review performance of vendors as feedback to stakeholders for contract renewals.
- Review feedback for operational improvements and product development.
- Provide feedback to internal stakeholders on product and service offerings.
- Assist financial budgeting process for Post-Ops activities.
- Monitor manpower utilization and ensure manpower is correctly sized to workload.
- Ensure staff competence and compliance to all SOPs and Work Instructions.
- Drive cross-training efforts to ensure staff are multi-skilled and cross-deployable.
- Implement corporate governance measures.
- Manage subordinates’ professional and career development.
- Manage Post-Ops recruitment and retention efforts.
- Initiate continuous improvement and productivity projects within Post-Ops team.
- Lead technology application for improvements to efficiency and innovation.
- Collaborate and work together on joint projects with other Ops teams and/or Depts.
- Provide monthly statistics and reporting to management.
- Define common goals, direction, and accountability within the Post-Ops team.
- Conduct performance management and manpower planning for the Post-Ops team.
- Conduct manpower resource planning based on business and demand analyses.
- Manage the recruitment and selection of new staff.
- Develop staff through ongoing coaching, mentoring and career discussion.
- Implement enterprise risk management, business continuity, governance regulations and mitigation plans in Post Ops.
- Support establishment of organizational quality assurance philosophy and policies.
- Achieve Post-Ops team targets within the financial budget allocated
- Evaluate stakeholder needs and priorities.
- Establish long-term stakeholder relationships.
- At least 5 to 10 years of relevant work experience, managing post-course operations in Training and Education.
- Familiarity with funding agency’s post-course requirements preferred.
- Experience implementing Lean concepts to improve productivity welcomed.
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