More jobs:
Customer Service Executive LCYL
Job in
Jurong East, Singapore
Listed on 2026-01-10
Listing for:
THE SUPREME HR ADVISORY PTE. LTD.
Full Time
position Listed on 2026-01-10
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep
Job Description & How to Apply Below
Client Management Executive
Location: Jurong East, West Region
Working Days: 5.5 days
Working Hours: Mon – Fri, 8.30am – 5.30pm. Sat (Alt) 8.30am – 12.30pm
Salary: $3,500 - $4,500
Job Scope- Manage customer emails and calls to coordinate and arrange delivery orders efficiently.
- Exhibit strong phone handling skills by actively listening and responding with emotional intelligence to clients' needs.
- Respond swiftly to customer inquiries, ensuring prompt resolution.
- Record customer inquiries, feedback, and complaints in the database after each interaction for verification and training purposes.
- Follow up promptly on customer interactions via email to ensure resolution and satisfaction, and to reinforce long-term relationships.
- Maintain accurate Proof of Delivery (POD) records and ensure proper filing of all related documents.
- Foster a positive, empathetic, and professional attitude towards customers at all times.
- Collaborate and communicate effectively with internal departments to ensure seamless service.
- Analyze and report on customer interaction trends, providing insights to improve processes, service delivery, and customer experience.
- Mentor and support junior team members, providing feedback and guidance to uplift team performance and consistency.
- Polytechnic Diploma or BA degree, preferably in Business Administration, or a related field.
- Previous experience in Customer Support roles are highly preferred.
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×