Customer Service Executive LCYL

Client Management Executive

Location: Jurong East, West Region

Working Days: 5.5 days

Working Hours: Mon – Fri, 8.30am – 5.30pm. Sat (Alt) 8.30am – 12.30pm

Salary: $3,500 - $4,500

• Manage customer emails and calls to coordinate and arrange delivery orders efficiently.
• Exhibit strong phone handling skills by actively listening and responding with emotional intelligence to clients' needs.
• Respond swiftly to customer inquiries, ensuring prompt resolution.
• Record customer inquiries, feedback, and complaints in the database after each interaction for verification and training purposes.
• Follow up promptly on customer interactions via email to ensure resolution and satisfaction, and to reinforce long-term relationships.
• Maintain accurate Proof of Delivery (POD) records and ensure proper filing of all related documents.
• Foster a positive, empathetic, and professional attitude towards customers at all times.
• Collaborate and communicate effectively with internal departments to ensure seamless service.
• Analyze and report on customer interaction trends, providing insights to improve processes, service delivery, and customer experience.
• Mentor and support junior team members, providing feedback and guidance to uplift team performance and consistency.

• Polytechnic Diploma or BA degree, preferably in Business Administration, or a related field.
• Previous experience in Customer Support roles are highly preferred.