Schegistrar

Ranked #1 for Safety, Quality and Patient Satisfaction, Jupiter Medical Center is the leading destination for world-class health care in Palm Beach County and the greater Treasure Coast.

Outstanding physicians, state-of-the-art facilities, innovative techniques and a commitment to serving the community enables Jupiter Medical Center to meet a broad range of patient needs. Jupiter Medical Center is the only hospital in Palm Beach, Martin, St. Lucie and Indian River counties to receive a 4-star quality and safety rating from the Centers for Medicare & Medicaid Services (CMS).

Education

• High School diploma or equivalent preferred

Experience / Qualifications

• 1-2 year's experience with hospital insurance plans including Medicare, Medicaid, HMO's and PPO's preferred.
• 1-2 years of specialized training in a healthcare setting with demonstrated knowledge in patient access/scheduling functions/processes preferred.
• Excellent typing and computer skills.
• Knowledge of outpatient procedures and medical terminology preferred.
• Ability to exercise good judgment, time management skills and follow appropriate procedures when setting priorities.
• Knowledge of Healthcare Scheduling Software preferred.
• Enthusiastic, friendly, patient-focused customer service skills.
• Exemplary communication skills, written and verbal - must be comfortable speaking to patients via phone and successfully communicate pertinent information.
• Must be a team player with ability to collaborate interdepartmentally and with clinical staff.
• Capacity to multi-task with computer programs while providing patients the highest level of care and attention.
• Ability to self-direct and exercise independent judgment in situations requiring follow-up and discussions with clinical staff and/or other areas of Patient Access to ensure completeness of scheduling event and customer satisfaction.
• Works well in a team environment to accomplish common tasks to solve problems and enhance the smooth and efficient flow of the department.

Position Summary

The Schegistrar will be responsible for delivering a dynamic customer experience to all customers and demonstrate a strong commitment to service excellence and meets the needs of all patients by receiving inbound calls and initiating outbound calls to patients and physician offices to schedule / register procedures for multiple modalities.

• Maintains customer service center standards, accuracy, and prompt and efficient handling of patient/provider calls.
• Collects demographic and insurance information to properly create patient visits. Ensures the accurate and timely completion of the Minimum Data Set before making a reservation.
  • Validates health coverage and benefits, confirms eligibility, collects copays, and communicates with insurance carriers as needed. Accurately completes the Medicare Secondary Payer Questionnaire, as applicable.
  • Schedules appointments and communicates exam/procedure specific instructions to patients and physician offices. Effectively documents and informs of all information/instructions/referral requirements regarding the patient's appointment as necessary for the efficient workflow of the visit.
• Communicates with the Scheduling Coordinator to efficiently obtain appointment date/time for STAT/Add-On procedures.
• Secures necessary documentation to support the patient's exam including physician orders and physician office documentation when necessary.
• Cancels and reschedules patient appointments as necessary and documents reason codes/notes in the patient record.
• Coordinates available resources including Physicians, staff and equipment for scheduled exams in multiple locations on the same date of service.
• Acts as a resource to internal and external customers for scheduled hospital services.
• Informs the Supervisor on a timely basis of any problems with backlogs in work, staffing shortages, customer complaints, problems with specific service sites, etc. Makes constructive suggestions for improvement to the current process.
• Performs other duties as assigned.

Team Member Competencies

Establishing Relationships

Builds effective networks, working relationships, and alliances in order to collaborate effectively within department and organization. Can relate to all kinds of people regardless of background; find topics and common interests that can be used to build rapport with others.

Peer Support

Provides guidance and feedback to help others strengthen knowledge/skills needed to accomplish tasks, solve problems, and perform effectively within the team.

Inspiring and Motivating Others

Fosters commitment and cohesiveness by facilitating cooperation and working as a team within the organization toward goal accomplishments. Work well with others, build consensus, and ensure cooperation to complete tasks and positive workflow.

Demonstrating Emotional Intelligence

Exercises self-leadership, self-awareness, and self-regulation; manages emotions so that they are expressed appropriately; leads others by showcasing adaptability, empathy, and social skills.

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