Tram Operator

Overview

As the only aerial tramway in Southeast Alaska, guests at the Goldbelt Tram are invited to soar to new heights in scenic adventure aboard Juneau's top attraction. We offer locals and visitors an opportunity to experience breathtaking Alaska scenery, explore the miles of trails atop Mount Roberts, and learn more about Alaska Native culture.

Under the direction of the Tram Operations Manager and/or the Director of Ops & Facilities, the operator is expected to be knowledgeable of operational and emergency procedures and related equipment needed to perform assigned duties. All personnel shall use reasonable care while performing their duties.

Seasonal Employees are eligible for the Seasonal Employee Layoff Bonus Plan, designed to motivate and compensate eligible seasonal employees during the term of their assignment. Goldbelt, Inc. may, in certain limited circumstances, grant discretionary performance bonuses outside of this program at its sole discretion. Starting Rate: $26.00 – DOE.

• On a daily or shift basis, and in accordance with GATI’s policies & procedures and ANSI B-77 guidelines, assume responsible charge of the aerial tramway and Tram Control and its equipment (i.e., console, which controls the movement and operation of the aerial tramway cars; controls all tramway starts; maintains all operational logs as required by the ANSI code).
• Assist the Tram Operations Supervisor with making daily or shift assignments and supervising all Tram Attendants.
• Verify preoperational inspection (per ANSI B-77 2.3.2.4.2) is completed and documented before public operation.
• Start the aerial tramway while operating for the public (per ANSI B-77 2.3.3.5.2).
• Maintain operational log as required (per ANSI B-77 2.3.5.1).
• Deny access to the aerial tramway to any person; using procedures and criteria provided.
• Advise the Tram Operations Supervisor of observed abnormal or unusual conditions that may adversely affect the safety of the operation.
• Terminate passenger operations (per ANSI B-77 2.3.2.5.8).
• Be trained and experienced to handle normal operational and emergency evacuation procedures, including emergency rope evacuation and rescue car operations, and initiate action to notify emergency response personnel.
• Be trained and experienced to start the standby diesel engine generator as directed by the Tram Operations Manager or Tram Maintenance Supervisor and perform that task immediately. While on duty, communicate with all Tram Attendants regarding passenger load, all stages of movement, problems, etc.; during car operation, focus totally on control center electronics without allowing distractions to occur while maintaining a high level of customer service.
• Monitor weather patterns and report them to maintenance as needed.
• Monitor water system.
• May function as a Tram Attendant during normal operation and/or unexpected staff absences, emergencies, and/or break relief for Tram Attendants.
• Perform other incidental and related duties as required and assigned.

• Ability to meet time and attendance requirements.
• Ability to work all schedules including days, evenings, weekends, and holidays.
• Ability to handle stress under pressure.
• Ability to provide quality customer service.
• Ability to physically lower passengers and repel them out of the tramway cabin under the direction of the Director of Ops & Facilities and staff, also to be able to switch to Auxiliary Mode of operation (backup).
• Excellent communication and superior customer service skills.
• Ability to problem‑solve a situation, including the identification of consequences resulting from the correct/incorrect operation of aerial tramway equipment.
• Ability to learn, understand and follow verbal and/or written instructions.
• Skill in operating personal computer utilizing a variety of computer software.
• Working knowledge/familiarity of tram operations systems.
• Skill in establishing and maintaining cooperative working relationships with other employees.
• Ability to balance the requirements of focusing totally on center console operation and providing service to walk‑up inquirers.
• Ability to work directly…