Internet Service Provider Field Technician

Job Summary:

The Field Installation Technician requires excellent customer service skills and a knowledgeable technical ability. The position requires completing customer installations, service visits, on-site troubleshooting, and recovery of equipment. Work is performed on-site at customer locations with both a physical aspect of installing Internet equipment, as well as a technical portion of updating databases.

• Perform site surveys for potential customers to evaluate serviceability.
• Diagnose customer problems at service calls and restore functional service to existing customers.
• Install new customers with Internet service based on technology available, which includes mounting equipment at or above roof height for running Cat5-E or Fiber Optic cable from outside equipment to the customer’s desired location.
• Configuring various types of routers and customer computers for access to Internet services through our network.
• Demonstrate to customers how to connect to the Internet network through their devices.
• Perform equipment upgrades for existing customers.
• Perform other duties as assigned by management.
• Articulating requirements for safely operating in all weather conditions, including winter, spring, fall, and summer, involves considering various factors to ensure the well‑being of individuals and the efficiency of operations. For example, Training and education, equipment and gear, vehicle preparation, Weather Monitoring, risk assessment, and communication.

• Must be professional in dress, speech, and manner.
• Strong customer service for sound and effective communication between the company and customers.
• Ability to work independently using sound judgment principles.
• Must demonstrate accountability in order to set priorities, organize workload, handle multiple responsibilities, and meet deadlines.
• Must be able to work effectively and efficiently from heights such as rooftops and towers.
• Ability to work within a fast‑paced, high‑change environment while managing potential interruptions and adjustments to priorities throughout the day.
• Must demonstrate a desire to learn, supported with a love for technology.
• Must be able to use tools to install equipment.

• High school diploma or GED equivalent required.
• Tower Climbing and Rescue Certification preferred.
• First Aid/Delayed Care Certification preferred.

• Working in outdoor elements such as cold, hot, precipitation, and wind.
• In the proximity of heavy machinery and moving vehicles.
• Moderate noise level.
• Use of personal protective equipment, or PPE.
• Working in elevated places such as rooftops and towers.

• Frequently moving, transporting, positioning objects of at least 60 pounds or more.
• Consistently ascending and descending ladders, poles, ramps, roofs, stairs, scaffolding, and towers via the use of arms, hands, feet, and/or legs.
• Must be able to climb roof tops of all types and to perform job duties from high places.
• Must be able to pull own body weight plus equipment weight up roofs and vertical tower repeatedly.
• Frequently required to stand, walk, stoop, sit, and climb ladders and communication towers and work in an elevated position.
• Frequently required to use hand and power tools to complete assigned tasks and service requests.
• Must have the ability to climb extended heights upwards of 200 feet.
• Employee weight, tools, and equipment combine may not exceed a 300-pound limit as specified by the manufacturer of safety equipment.

• 40 hours minimum.
• Overtime as needed.
• On Call as needed.

• 0-40% travel required.