Supervisor, Retail, Retail & Store Manager

At GO Outdoors our purpose is strong and clear; “to inspire and equip everyone for life outdoors”. We believe in the positive benefits of the outdoors and provide the best equipment for all outdoor activities, always at the best price guaranteed. Our values guide our daily work:
One Team
, Responsibility
, Passion
, and Integrity
. If you share our passion and want to make a difference, join our team to be a part of something unbeatable
!

Role overview

Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve customer service levels throughout your section. You will assist in supervising all staff while maintaining the standards of the shop floor and will handle certain managerial processes on a daily basis as instructed by Store Management.

• Deliver excellent customer service by addressing complaints and inquiries, ensure staff appearance aligns with company guidelines, and understand the customer service measurement programme.
• Drive and exceed sales targets by monitoring staff service levels, using in-store devices to offer the full product range, and analysing reports for effective product placement.
• Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
• Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.

• Contribute to achieving or exceeding the store’s monthly sales target.
• Drive all additional KPIs including, but not limited to, Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during store audits.
• Ensure all new colleagues complete mandatory training required.

• Previous supervisory or Team Leader experience in a fast-paced retail/customer-facing environment.
• Passionate about retail with a good understanding of latest trends and competitors.
• Previous experience of coaching and mentoring individuals.
• Strong communication skills.
• Strong attention to detail and ability to maintain high standards on the shop floor.
• Promote JD Group values to internal and external stakeholders.

• Monthly discretionary bonus schemes.
• Company discount of 25% off products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts through our online benefits platform (TELUS Health) including counselling services and digital well-being advice.
• Health cash plans and a wide range of internal development courses.
• Access to apprenticeships and nationally recognised qualifications (England Only).
• Discounted gym memberships at JD Gyms.
• Opportunities to volunteer and contribute to JD Foundation; employer engagement forums to drive positive change.
• Incremental holiday allowance.

Due to the high volumes of applications our opportunities attract, it takes time to review them all. If you don’t hear back within two weeks of applying, please consider your application unsuccessful on this occasion. Applications that meet the skills criteria will be contacted for a 1st stage meeting with the talent team. Shortlisted candidates will then be invited to interview with the hiring manager.

Thank you for your time.

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