Senior Solution Manager

Overview

Goldbelt Incorporated is an Alaska Native Corporation (ANC) headquartered in Juneau, Alaska, whose mission is to make a significant and positive difference in the lives of more than 4,200 Alaska Native shareholders. Alaska Native Corporations hold a distinct purpose and share a familiar creation story born in an act of Congress in 1971. Join a fast-growing “forever” company that manages over 30 subsidiaries and provides centers of excellence in a shared service center model based out of Herndon, Virginia.

At Goldbelt, we place a strong emphasis on recognizing and rewarding the dedication and hard work of our team members in pursuit of our company's mission. We are a team focused on gold standard customer service and professional growth with competitive benefits and profit-sharing plans and help support a business model that gives back to the community of shareholders.

The Senior Solution Manager provides subject matter expertise (SME) and leadership in the management, support, and continuous improvement of the company’s Enterprise Business Solutions (EBS) platform. This role oversees daily support operations, manages projects, and guides new functional implementations to ensure accuracy, compliance, and efficiency across subsidiaries. The Manager supervises a small team of EBS staff and serves as a primary escalation point for complex contracts and program matters.

Essential Job Functions:

Planning, Project and Stakeholder Management

• Partner with subsidiary and service center leaders to understand organizational goals and translate them into solution capabilities
• Manage end-to-end delivery of large-scale business solution projects
• Build relationships with subsidiary and service center stakeholders, ensuring adoption of long-term success
• Facilitate requirements gathering, solution design workshops, and roadmap planning

Process and Performance Optimization

• Analyze existing capabilities within the solutions to identify gaps, inefficiencies, and improvement opportunities to optimize process, reduce cost, centralize functionality, and improve productivity through our solutions
• Support development and lead the maintenance of an EBS service portfolio, creating KPIs and performance metrics to measure impact of services and solutions
• Lead monthly Financial and Programmatic audits, serve as escalation point for issues, and close corrective actions

Technology Alignment and Solution Development

• Evaluate new tools, platforms, and technologies to recommend solutions that align with business objectives
• Support the development and lead the testing and implementation of new EBS feature-sets
• Support the implementation of AI capabilities and digital modernization

EBS Support and SME

• Serve as a SME for subsidiary program initiatives, contract administration, ISO standards, and CMMI appraisals
• Serve as a SME on contract and program data, providing guidance on complex CLIN, contract, invoice, and funding questions and serving as the escalation point for EBS staff
• Develop, maintain, and provide training to educate and improve program manager performance within our solutions
• Review Win Center (WC), Contract Management (CM), and Program Management (PM) data to ensure accuracy and compliance
• Ensure solutions delivered through EBS are accurate, reliable, and aligned with business requirements
• Collaborate with the Director of Enterprise Business Solutions to develop strategies that enhance enterprise systems and processes
• Foster a culture of continuous improvement, innovation, and knowledge sharing across the EBS team

Necessary Skills and Knowledge:

• Strong technical expertise, to include system administration, troubleshooting, maintenance, developing solutions, architectures, and workflows for new or existing systems
• Strong government contracting expertise, to include contracting requirements, administration, and compliance, complex CLIN structures, invoice/payment terms, deliverable/risk management, and customer delivery
• Strong project management expertise, to include managing large-scale, complex projects throughout their lifecycle
• Strong business acumen and auditing expertise, to include aligning…