Senior Services Technician; Processing PCN

Overview

This Exempt position is open to Alaska residents. Applicants are encouraged to apply.

Welcome to the Department of Health. We aim to promote health, well-being, and safety for individuals with disabilities, seniors, and vulnerable adults by facilitating access to quality services. This position supports independence, personal choice, and dignity.

In this role, you will review and process applications for Community First Choice (CFC), Personal Care Services (PCS), Medicaid Waiver, and General Relief programs, ensuring accuracy and compliance with program requirements. You will be the primary point of contact for inquiries from SDS assessors, providers, agencies, staff, and clients across Alaska, using the Senior and Disabilities Services (SDS) data system (Harmony) to provide timely and accurate information.

Under general direction, you will assist professionals in managing and administering these programs, providing paraprofessional support to help ensure services are delivered effectively. Your work will include providing clear guidance to the public about program eligibility and requirements, as well as researching statutes, regulations, and policies to confirm their applicability to the programs you support. At times, you may also take on lead worker responsibilities, coordinating tasks and supporting team members to maintain smooth operations.

This position involves occasional travel within the state of Alaska.

This position is located in Anchorage. The office is located in Northeast Anchorage (1835 Bragaw Street). It is near Costco, East High School, various restaurants, and a coffee shop. Parking is readily available at the office. You will work closely with other members in both the Division and the Department of Health. There may be an opportunity for a hybrid telework schedule once you have successfully passed the probation period.

Our mission is to promote health, well-being, and safety for individuals with disabilities, seniors, and vulnerable adults by facilitating access to quality services. It supports fostering independence, personal choice, and dignity.

The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:

• Accountability:
  Holds self and others accountable for measurable, high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for own actions and decisions. Complies with established control systems and rules.
• Customer Service:
  Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Interpersonal
  
  Skills:
  
  Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are possibly difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.

To view the general description and example of duties for this job class, search for Senior Services Technician on the Alaska government jobs site.

Education:

High school graduation or equivalent. Three years of clerical experience with one year of experience in public health, health care services, senior services, medical assistance programs, health education, nursing, medical social work, health services administration, or a closely related field. Substitution:
College education from an accredited college with a course emphasis in social services or a related field may substitute for the required experience.

At the time of the interview, provide:

• Three professional references (one must be your current or most recent supervisor).

If education is completed in a foreign…