Patient Support Coordinator

Pay Range: $25.00 - $30.04

The Patient Support Coordinator is the point of initial contact for our organization. The role includes answering the phone, managing patient queries, navigating patients, and scheduling appointments. Accuracy and attention to detail are critical, as the position requires reviewing and monitoring the quality of data.

• M-F 8-5

• Knows, understands, incorporates, and demonstrates the Mission, Core Values, and Vision in behaviors, practices, policies, and decisions.
• Maintains collaborative, team relationships with peers and colleagues to contribute to the working group’s achievement of goals effectively, and to help foster a positive work environment.
• Protects confidentiality/privacy in verbal, written, and electronic forms of communication or information sharing.
• Raises concerns in an appropriate manner and according to policy.
• Ensures that all demographic and insurance information is communicated and properly entered into the electronic health record while scheduling.
• Responsible for coordination of benefits when more than one insurance carrier is used.
• Refers all patients without insurance coverage or questions to a Financial Counselor for resolution.
• Provides helpful assistance in anticipating and responding to the needs of our patients while scheduling.
• Trained to assist multiple locations within the consortium.
• Takes messages that are clear and concise.
• Demonstrates exceptional phone etiquette.
• Functions as the point of contact in identifying issues and either resolving or escalating to management for resolution.
• Completes assigned worklist related to patient demographic, insurance, medical information, and scheduling.
• Schedule appointments for patients calling from multiple locations in Southeast Alaska.
• Other duties as assigned by the supervisor.

Generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, vision benefits, life insurance, long and short‑term disability, and more.

• High School Diploma or equivalent – preferred.

• 1 year of office experience or customer service experience – required.
• 1 year call center or medical office experience – preferred.

• Customer service
• General office functions, office equipment, and computer applications
• Working independently
• Excellent interpersonal, verbal, and written communication
• Prioritize work and multi‑task in a fast‑paced office setting with many interruptions.
• Devise effective motivational techniques to improve the performance of teammates.
• Self‑start and willingness to learn.
• Read and comprehend complex instructions, correspondence, and memos.
• Demonstrate time‑management, organizational, and customer service skills.
• Work flexible hours with limited unplanned absences.
• Meet the physical and mental demands to successfully perform the essential duties with or without reasonable accommodation.
• Ability to work in a high‑stress environment.

Work Shift:

OT 8/40

If you like wild growth and working with happy, enthusiastic over‑achievers, you'll enjoy your career with us!