Protective Services Specialist Anchorage; PCN

Protective Services Specialist 1/2 – Anchorage, Alaska

Come join the State of Alaska! This position is open to Alaska residents and is recruiting for a full‑time Protective Services Specialist in the Office of Children’s Services (OCS). The role uses competency‑based minimum qualifications (MQs).

As a Protective Services Specialist (PSS) you will be responsible for child protection services in the Family Services unit, the Investigations & Assessment unit, or as a generalist covering both. Your duties include:

• Investigating reports of child abuse and/or neglect.
• Preparing plans for intervention by soliciting the cooperation of the family and others.
• Gathering information about family dynamics and functionality.
• Developing plans to ensure child safety while assisting parents in addressing diminished protective factors.
• Placing children out of the home with a relative or licensed foster home when necessary.
• Providing ongoing and/or in‑home services to families.
• Writing and submitting reports to the court.
• Working closely with Tribal/Community Partners and other agencies.
• Maintaining frequent face‑to‑face and telephonic contact with parents and caregivers.

Services are delivered through two components:
In‑home Services and Out‑of‑home Services.

The Office of Children’s Services mission is to ensure the safety, permanency, and well‑being of children by strengthening families, engaging communities, and partnering with Tribes. We are committed to a diverse and inclusive workforce where safety and wellbeing are paramount and employees are valued, treated equitably, and respected.

Full‑time benefits include:

• Insurance benefits
• Retirement benefits
• Paid leave
• Twelve paid holidays per year

New employees undergo a 12‑month probationary period with formal virtual training, on‑the‑job training, and mentorship. Part‑time telework may be available upon eligibility. A field‑based position involves community work, 2–5 travel trips per month, and occasional overnight stays.

The Anchorage Regional Office is located mid‑town Anchorage. The role requires frequent field work, court attendance, and independent office work. Staff may need to work after hours, on‑call, evenings, weekends, and during emergencies. Travel may involve small aircraft and overnight stays in rural areas.

We look for candidates who possess the following competencies:

• Stress tolerance – handles high‑stress situations calmly and effectively.
• Self‑management – sets realistic goals, works with minimal supervision, and demonstrates initiative.
• Decision making – makes sound, objective decisions and commits to action even in uncertainty.
• Advocacy – presents client interests in all matters.
• Analytical thinking/problem solving – uses logical, systematic approaches.
• Customer service – works with clients and partners, resolves problems, and provides quality service.
• Integrity/honesty – maintains high ethical standards.
• Interpersonal skills – demonstrates empathy, friendliness, and cultural sensitivity.
• Oral communication – presents information clearly and listens effectively.
• Writing – produces succinct, well‑organized written materials.

• Position is flexibly staffed; the level of offer will be based on proven competencies.
• Valid Real a driver’s license required.
• Vehicle use may be limited; mileage reimbursement is available.
• Relocation reimbursement may be provided.
• A child protective history check, background and fingerprint check will be performed.

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation, auxiliary aides or services, or alternative communication formats may contact the Division of Personnel & Labor Relations at 1‑800‑587‑4095 in Juneau, or TTY:
Alaska Relay 711, or 1‑800‑770‑8973. The State of Alaska is an equal opportunity employer.

Talent Acquisitions Team – fcs.fms.talent acquisition