Eligibility Technician ; PCN

This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged To Apply.

Welcome to the Department of Health!

We’d be delighted to have you join our team.

If you envision yourself in this role and are ready to start an exciting career with us, apply today!

This position is open to Alaskan Residents only. Please check the residency definition to determine if you qualify.

Are you someone who enjoys taking on challenges with rewards? If yes, we would like to invite you to join one of our dynamic teams at the Division of Public Assistance.

Watch our "Welcome to DPA" video here:

You will be part of the Public Assistance Eligibility Team focused on helping Alaskan families statewide reach higher levels of independence and self‑sufficiency. In this role, you’ll determine eligibility for a range of state and federal assistance programs such as Medicaid, SNAP, Heating Assistance, Cash Assistance, and more. Your responsibilities include interviewing applicants, reviewing their financial and personal information, and applying program rules to determine eligibility.

You will make accurate and timely decisions in line with policies and regulations. For applicants who are determined eligible, you will initiate authorization of benefits for services and other supports. You will work across multiple computer interfaces.

The Division of Public Assistance is committed to promoting self‑sufficiency and providing basic living expenses to Alaskans in need. We work for the common good and earn the respect of clients, families, and communities. We honor cultural, geographic, and economic diversity and seek community involvement in our decisions and service delivery.

The Division of Public Assistance is dedicated to developing and sustaining a quality workforce by providing staff training and encouraging career advancement. You will have the opportunity to develop skills and build knowledge and competencies to support your future career goals. Potential advancement into Policy, Administrative, and Leadership teams is possible. We provide a competitive benefit package, flexible work schedules, and job stability.

This position joins a statewide eligibility workflow team in local Public Assistance offices. The work location is 855 W Commercial Drive, Wasilla, AK 99654. Working with us offers a unique and ever‑changing experience that is both challenging and rewarding. Our aim is to develop a more modern, adaptable system that better serves Alaskans.

• Computer
  
  Skills:
  
  Uses computers, software applications, databases, and automated systems to accomplish work.
• Oral and Written Communication:
  Expresses information effectively, considers audience and nature of information, and presents clear and convincing oral and written communications.
• Self‑Management:
  Sets realistic goals, shows initiative, works with minimal supervision, and is motivated to achieve.
• Customer Service:
  Works with clients and customers to assess needs, provide information or assistance, resolve problems, and satisfy expectations.
• Resilience:
  Deals effectively with pressure; remains optimistic and persistent, recovering quickly from setbacks.

To view the general description and example of duties for this job class, please go to the following link and search for Eligibility Technician 2:

Eligibility Requirements:
- One year of entry‑level experience as an Eligibility Technician 1 with the State of Alaska.
- OR One year performing similar work developing knowledge and skills in applying program requirements and working with client customers in stressful situations.

Substitution
Post‑secondary education in fields such as sociology, social work, psychology, counseling, human services, vocational rehabilitation, developmental disabilities, behavioral sciences, business, public administration, or accounting may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month).

• Three (3) professional references whom we…