Eligibility Technician ; PCN

Overview

This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged To Apply. Welcome to the Department of Health! We’d be delighted to have you join our team. If you envision yourself in this role and are ready to start an exciting career with us, apply today! This position is open to Alaskan Residents only. Please check out the residency definition to determine if you qualify.

We invite you to watch our "Welcome to DPA" video here:

The Eligibility Technician 1s (ET 1s) are the backbone of the division, as the first point of contact for clients across the state of Alaska. In this position, you will assist the public in ensuring applications are routed correctly and timely to meet Alaskans' emergent needs.

The Division of Public Assistance is committed to promoting self-sufficiency and providing basic living expenses to Alaskans in need. At the Division of Public Assistance, we work for the common good of, and earn the respect of, the clients, families, and communities we serve. We honor cultural, geographic, and economic diversity and seek community involvement in our decisions and service delivery.

The Division of Public Assistance is devoted to developing and sustaining a quality workforce by providing staff training and encouraging career advancement within the agency. You will have the opportunity to develop skills and build knowledge and competencies to assist you in your future career goals. We believe you can work your way through the ranks and into the Policy, Administrative, and/or Leadership teams within our agency.

We provide a competitive benefit package, flexible work schedules, and job stability.

This position is located in Fairbanks, Alaska. This position joins a statewide eligibility workflow team in local Public Assistance offices across the state. The work location is our Fairbanks office at 675 7th Ave, Station E, Fairbanks, AK 99701.

The ideal candidate will possess some or all of the following position-specific competencies in addition to the minimum qualifications listed below:

• Attention to Detail:
  Is thorough when performing work and conscientious about attending to detail.
• Computer
  
  Skills:
  
  Uses computers, software applications, databases, and automated systems to accomplish work.
• Customer Service:
  Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside State government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services;
  
  is committed to providing quality products and services.
• Interpersonal
  
  Skills:
  
  Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are possibly difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Self-Management:
  Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments promptly; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

To view the general description and example of duties for this job class, please go to the following link and search for Eligibility Technician 1:

One year of experience that included: applying statutes, regulations, program requirements, or similar criteria or guidelines in order to process, review, and evaluate such documents as applications for employment, programs or services, loans, licenses, and/or permits; documents associated with insurance or employment benefit enrollment or claims, investigations or collections; and/or tax processing, investment, real estate transactions, or similar work. AND/OR Experience that included extensive person-to-person contact performing such work as explaining policies, procedures, services, or requirements;

eliciting or exchanging information as related to requirements or procedures; providing formal or informal instruction or training to people; and/or interviewing or counseling individuals, or performing similar work. Substitution:
Post-secondary education may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month).

At the time of the interview, please provide the following:
Three (3) professional references whom we may contact by phone, one (1) of whom must be your current or most recent supervisor, if not already provided in the…