Social Services Program Officer; PCN

Social Services Program Officer

PCN 063421 – Full‑time position located in Anchorage or Juneau, Alaska. Position open to Alaska residents only. Eligibility is determined by the residency definition.

The Office of Children's Services (OCS) is part of the Department of Family and Community Services. The SSPO oversees statewide evaluation programs, including Administrative Reviews, Case Reviews, staff and consumer surveys, and analysis of systemic factors required by federal standards. The SSPO ensures child welfare services meet state and federal quality standards by evaluating the work of social workers and supervisors through rigorous review methods.

The SSPO leads policy development, procedures, and implementation for these evaluation programs.

• Oversee statewide evaluation programs – Administrative Reviews, Case Reviews, staff and consumer surveys, and analysis of systemic factors.

• Evaluate child welfare services to meet state and federal quality standards by reviewing social workers and supervisors through rigorous methods.

• Lead policy development, procedures, and implementation for evaluation programs.

Ensuring the safety, permanency and well‑being of children by strengthening families, engaging communities, and partnering with Tribes. The Office of Children’s Services values diverse, inclusive workforce where safety and wellbeing are paramount.

Full‑time benefits include insurance, retirement, paid leave, and twelve paid holidays per year. The first twelve months are probationary; formal virtual training and on‑job training will be provided.

Anchorage office – centrally located in Midtown. Juneau office – Goldstein Building in downtown Juneau.

• Managing Human Resources – plans, coordinates, monitors assignments, evaluates performance, ensures fair treatment.
• Reading – interprets written material, applies learning to specific situations.
• Reasoning – identifies rules, principles, draws accurate conclusions.
• Writing – uses correct grammar, punctuation, spelling; communicates clearly.
• Interpersonal Skills – demonstrates courtesy, empathy, builds effective relationships, respects cultural diversity.

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities who require accommodation, auxiliary aides or services, or alternative communication formats may contact 1‑800‑587‑4095 in Juneau or TTY:
Alaska Relay 711 or 1‑800‑770‑8973 or correspond with the Division of Personnel & Labor Relations at P. O. Box 110201, Juneau, AK 99811‑0201. The State of Alaska is an equal opportunity employer.

Name:
Ana Hall, Social Services Program Administrator
Phone: (907) 419‑2473
Email: ana.hall
Phone (800) 587‑0430 (Statewide toll‑free number)
(907) 465‑4095 (Juneau and out‑of‑state callers)

Only apply through the Workplace Alaska website or hardcopy application. If accessed through a job portal, use Workplace Alaska online or hardcopy application.