Retirement & Benefits Specialist

Retirement & Benefits Specialist 1 (02-8060) in Juneau, AK |  page has loaded.

This position is open to Alaska Residents only. Please check our
residency definition
to determine if you qualify.

Under general direction of the Retirement and Benefits Specialist 3, the incumbent will assist management as well as staff in the Appeals/QDRO unit by providing a variety of duties that will assist in processing the section’s incoming work.

Duties included, but are not limited to:

• Manage the QDRO email queue; responding, processing, distributing incoming emails from the QDRO queue accordingly
• Manage the POA email queue; processing all incoming POAs, responding to inquires, coordinating with other sections to complete requests or processing actions as necessary
• Maintains and compiles appeal files and appeal records for incoming, current, and past appeals; working within the appeal process deadlines
• Processes Child Support Orders, IRS Levy Orders, and Court Orders; set up, terminations, QDRO Medical Premium bi-annual adjustments as necessary
• Sort & distribute section’s incoming mail.

The Division of Retirement and Benefits administers State of Alaska and political subdivision retirement and benefit plans so that customers experience excellent, accurate, and timely service; and members understand the value of, and effectively manage, their retirement and health benefits.

The Appeals/QDRO Unit is committed to providing a supportive and collaborative work environment where all team members' contributions are welcomed and valued. The team highly values a healthy work/life balance and works to ensure that team members have access to needed resources. Leadership works to cultivate talent from within and provide team members with the tools needed to advance and develop their knowledge base and skill set.

This position is located in the heart of downtown Juneau at the State Office Building on the 6th floor. Ideal applicants will be customer service oriented and have the ability to prioritize responsibilities to best suit the needs of the division. Applicants are expected to engage in a team environment with staff, upper management as well as other internal and external vendors.

We are interested in candidates who possess some or all of the following position specific competencies:

• Decision Making: Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
• Organizational Awareness: Knows the organization’s mission and functions, and how its social, political, and technological systems work, and operate effectively within them; this includes the programs, policies, procedures, rules, and regulations of the organization.
• Self‑Management: Sets well‑defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

Competency Based Minimum Qualifications Instructions:
This job class uses competency based minimum qualifications. Please ensure your application (through work history, volunteer experience (duties summary), training, education, licenses, certifications, etc.) supports how you have gained the knowledge, skills, abilities, and behaviors (competencies) and that you possess the minimum required competencies for the job class.

Competency

Description:

The competency description(s) listed below have been designed to promote a common understanding of the essential elements of the job class. They highlight the more general and customary knowledge, skills, abilities (KSAs), tasks, and behaviors used to describe the competency. They typically list expectations, as opposed to specific tasks, and are to be used only as parameters and guidelines. A competency’s description is not intended to exclusively define every KSA, task, and behavior needed to…