Loan Services Supervisor

Loan Services Supervisor

True North Federal Credit Union

Join us as a Loan Services Supervisor and play a key role in supporting our members and driving staff success.

Base pay range: $27ående/hr - $35.00/hr

Location:

Juneau

Salary: $26.79 - $34.66/hr

True North FCU is a member‑owned, full‑service credit union whose mission is to provide quality financial solutions for our members. We are committed to improving the economic well‑being of our members and communities.

• Support and supervise LS staff, including training, coaching, and development.
• Oversee daily functions such as payment processing/corrections, mortgage servicing, payoff quotes, lien documentation, and more.
• Supervise the administration of loan servicing products.
• Manage loan document retention for the department across multiple platforms.
• Responsible for credit reporting of consumer, mortgage, and business loans and for handling reporting disputes and responses.
• Navigate challenging situations related to member service.

• One to three years of similar or related experience; previous experience in lending, financial operations, or data analysis preferred.
• A high school diploma or GED.
• Excellent interpersonal and communication skills, with a keen eye for detail.
• Computer proficiency in Microsoft Office products.

True North FCU is a member‑owned full‑service financial institution offering a full benefit package that includes medical/dental/vision, retirement, and paid time off.

Mid‑Senior level

Full‑time

Other

True North FCU is an Equal Opportunity Employer.

True North FCU participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S. If E‑Verify cannot confirm that you are authorized to work, True North FCU is required to give you written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can resolve the issue before True North FCU can take any action against you, including terminating your employment.

Employers can only use E‑Verify once you have accepted a job offer and completed the Form I‑9. For more information on E‑Verify or if you believe that True North FCU has violated its E‑Verify responsibilities, please contact DHS at 888‑897‑7781 or visit dhs.gov/e‑verify.

Declaración de E‑Verify:
True North FCU participa en E‑Verify y proporcionará al gobierno federal la información de su Formulario I‑9 para confirmar que está autorizado a trabajar en los EE. UU. Si E‑Verify no puede confirmar que está autorizado a trabajar, True North FCU debe brindarle instrucciones por escrito y la oportunidad de comunicarse con el Departamento de Seguridad Nacional (DHS) o la Administración del Seguro Social (SSA) para que pueda iniciar la resolución del problema antes de que True North FCU pueda tomar medidas en su contra, incluida la rescisión de su empleo.

Los empleadores solo pueden usar research. Para obtener más información sobre E‑Verify o si cree que True North FCU ha violado sus responsabilidades de E‑Verify, contáctese con DHS al 888‑897‑7781 o visite dhs.gov/e‑verify.