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Customer Service Rep Call Center / Support

Senior CSR Lead & Coach — Call Center Operations

Job in Juneau, Juneau Borough, Alaska, 99812, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-01-12
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Call Center / Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading federal services provider in Juneau, Alaska, is seeking a Senior Customer Service Representative. This role entails leading and coaching a team of Customer Service Agents to achieve customer service objectives and maintain quality standards. Ideal candidates will have a minimum of 2 years' experience in call centers and at least 1 year in a leadership position. Certification in quality assurance is required within a month of starting.

Competitive compensation and benefits are offered.
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Position Requirements
10+ Years work experience
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